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# System prepended metadata

title: GoToAssist Remote Support Help Center

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# GoToAssist Remote Support Help Center 
## GoToAssist (Remote Support) App for iOS Release Notes (v1.6.541)

**Note**: This app is for GoToAssist Remote 1-888-588-8639 Support technicians only.

**SUMMARY**:
**New look of iOS 7**
* Improved Android Screen Sharing
* New privacy policy and terms of service Links
* Loss of support for iOS 5

![](https://i.imgur.com/96tc26i.jpg)

**What's new?**

**New look of iOS 7**

**The app has been updated to reflect the look and feel of iOS 7.**

Improved the app's Screen Sharing tab scaling to better fit the display client's screen when initially sharing the screen with an Android client.
iOS to Android Screen Sharing New Privacy Policy and Terms of Service Links

* The new Privacy Policy and Terms of Service links are now available in Settings > About GoToAssist.
* setup screen Loss of support for iOS 5

The latest version of the app is only compatible with iOS 6 and later.
### GoToAssist App (Client) Android Release Notes (v1.0.153)

### New SeeIT (Camera Sharing) feature (beta)

Android customers running OS 4.0 or later can now use the GoToAssist (client) app to share their cameras with technicians during support sessions with the new SeeIT feature. Additionally, camera sharing will be included in usage reports for technicians.
To share their cameras, customers can do the following:
**1.** Select the new Camera icon on the toolbar. Note: Screen sharing will be paused to show the customer's camera view instead of their screen.
**2.** When prompted, select Share Camera to turn on the device's camera and share it with the technician. Image 5
**3.** To freeze the camera image, select the Pause button in the lower right corner of the image. Select Resume to unfreeze it. Additionally, customers can switch between screen sharing, chat, and camera sharing by selecting the appropriate buttons on the toolbar. Note: Customers can also take screenshots during support sessions as they normally would when out of session (eg buttons simultaneously). Methods vary by device (see device user manual).

**4.** Select the camera icon on the toolbar to stop sharing with the customer.
Shared Camera Technician View

* When Android customers join a support session, technicians now see a screen that explains what features are available for the support session (depending on the Android device). Note: Technicians cannot control the sharing of their clients' cameras; only clients can stop and start sharing the camera.
* When customers share their cameras, screen sharing will pause to show the customer's camera instead of their screen.

### GoToAssist (Remote Support) App (v1.6.526) for iOS

**Note**: The GoToAssist (Remote Support) app for iOS can only be used by Remote Support technicians.

### Support for iPhones with iOS 5 or later

The GoToAssist (Remote Support) app for iOS (v1.6.526 and later) can now be used on both iPad and iPhone running iOS 5 or later. Previously, it was only available for use from iPads.
Image1Image2Image3Image4

## GoToAssist Remote Support Release Notes (v1.6, b594)

**SUMMARY:**
* Disable Service Desk button for technicians without access
* Additional operating systems in diagnostic detection
* Fix for "Send Ctrl-Alt-Del" with UAC disabled
* Additional bug fixes

**What's new**

* New pop-up desktop notifications now appear during support sessions. Remote Support technicians can choose to hide or show these desktop notifications by going to the system tray and clicking the GoToAssist Expert icon > Preferences > General tab > Show me desktop notifications. When enabled, this option will display notifications as an embedded browser window.
* G2A-SD_InProductNotificationG2A-RS_13.10_ShowMeDesktopNotificationsDisable Service Desk button for technicians without access

Remote support technicians who do not have a Service Desk seat (or whose accounts do not include the mobile.

## GoToAssist Remote Support Release Notes (v1.6, b594)

**SUMMARY**:
* Hide or show desktop notifications
* Disable Service Desk button for technicians without access
* Additional operating systems in diagnostic detection
* Fix for "Send Ctrl-Alt-Del" with UAC disabled
* 
New pop-up desktop notifications now appear during support sessions. Remote Support technicians can choose to hide or show these desktop notifications by going to the system tray and clicking the GoToAssist Expert icon > Preferences > General tab > Show me desktop notifications. When enabled, this option will display notifications as an embedded browser window.
G2A-SD_InProductNotificationG2A-RS_13.10_ShowMeDesktopNotificationsDisable Service Desk button for technicians without access

Remote support technicians who do not have a Service Desk seat (or whose accounts do not include the Service Desk module) will no longer see the Service Desk button on their viewer toolbar when in support sessions. Previously, these technicians could still click the Service Desk button and be taken to www.gotoassist.com/remote_support/it_service_desk.
Additional operating systems in diagnostic detection

Additional operating systems (Windows 8, Windows Server 2012, and Windows Server 2012 R2) are now included when technicians retrieve remote diagnostics during a support session.
Error correction

### Fix for "Send Ctrl-Alt-Del" with UAC disabled

The Send Ctrl-Alt-Del function works correctly when User Account Control (UAC) on the client computer is disabled. Previously, computers running Windows 7 or newer would fail when trying to use Send Ctrl-Alt-Del with UAC disabled.
Fix for exiting GoToAssist Expert from the system tray icon

When the GoToAssist Expert desktop application is closed from the system tray icon during active support sessions, the application ends all active sessions and closes. Previously, when exiting the application in this way, the "Session Ended" window would not appear and the application would freeze and stop working.

### Fix for session notes in reports

Session reports include all notes entered by the technician during the session. Previously, a part of the notes did not appear in the generated reports.

### Fix for keyboard/mouse control during reverse screen sharing

When technicians display their own screen during a support session, customers no longer have automatic keyboard and mouse control over the technician's computer. Previously, a bug caused clients to have this ability without being granted permission by the technician.

### Solution for multi-session file transfer

Mac technicians in multiple active support sessions should no longer encounter issues when trying to use the File Transfer feature.

### Fix for inactive chat window

When technicians or customers receive a chat message while the Chat window is not active, the screen automatically displays the most recent message once the Chat window is opened again. Previously, the most current message was not displayed automatically and users had to manually scroll down to see it.

### Fix for unattended support sessions with Win8 computers

If technicians in unattended support sessions with Windows 8 computers use Send Ctrl-Alt-Del to go to the Windows login screen, select another user (but not log in), and then return to the original user account , screen sharing will resume successfully. Previously, screen sharing would not resume after the technician reverted to the original user account and had to end the session.

### Solution for updating Mac OS X 10.9 (Mavericks)

Unattended Support Mac computers that upgrade to Mac OS X 10.9 (Mavericks) remain online on the Unattended Computers list. Previously, these computers went offline after upgrading and required the GoToAssist Customer desktop app to be reinstalled.

### Fix for rotation issue with Android client

When Android customers switch their devices from landscape to portrait mode, Mac technicians should no longer see display issues in their viewer.

