# Kenya Airways Name Change & Flight Date Change Policy: A Complete Guide

Kenya Airways permits minor name corrections and flight date changes with fees. Call 1-888-843-9199 for assistance.

Travel plans can often change due to unforeseen circumstances, and airlines like Kenya Airways understand the need for flexibility. Whether you need to correct a name on your ticket or change your flight date, Kenya Airways has specific policies and procedures in place to assist passengers. This guide provides an in-depth look at Kenya Airways’ name change and flight date change policies, including how to make changes, applicable fees, restrictions, and tips for a smooth process.

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## 1. Kenya Airways Name Change Policy

### 1.1 Overview

Kenya Airways requires that the name on your ticket matches the identification you will use for travel. Because of security and regulatory reasons, full name changes—meaning transferring a ticket to a different person—are generally not allowed. However, minor corrections or adjustments to the passenger’s name are permitted under certain conditions.

### 1.2 What Constitutes a Name Change?

There are two main types of name adjustments:

- **Name Correction:** Fixing typographical errors, misspellings, or minor mistakes such as missing letters or swapped letters.
- **Name Update:** Changes due to legal reasons, such as marriage or divorce, where the passenger’s official name has changed.

### 1.3 Allowed Name Corrections

Kenya Airways allows corrections for up to three characters on the ticket name. This means if there is a small typo or misspelling, you can request a correction without having to cancel and rebook the ticket.

Examples of acceptable corrections include:

- Changing “Jon” to “John”
- Fixing “Smth” to “Smith”
- Adding or correcting middle initials or names

### 1.4 Restrictions on Name Changes

- **No Ticket Transfers:** You cannot transfer your ticket to another person. The name on the ticket must be the same as the traveler’s official ID.
- **Major Name Changes Not Allowed:** Completely changing the first or last name to a different person’s name is prohibited.
- **Documentation Required:** For legal name changes (e.g., after marriage), official documents such as a marriage certificate or legal name change certificate must be provided.

### 1.5 How to Request a Name Correction or Update

There are several ways to request a name correction:

- **Online:** Through the “Manage Booking” section on the Kenya Airways website, you can submit a request for minor name corrections.
- **Customer Service:** Contact Kenya Airways customer service by phone or email to request a name change, especially for legal name updates.
- **Airport Ticket Office:** Visit a Kenya Airways ticket counter at the airport for in-person assistance.

### 1.6 Fees for Name Changes

Kenya Airways typically charges a fee for name corrections or updates. The fee amount depends on the route and ticket class but is generally modest. It is important to confirm the fee with customer service before proceeding.

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## 2. Kenya Airways Flight Date Change Policy

### 2.1 Overview

Kenya Airways allows passengers to change their flight dates, subject to availability and fare conditions. Changing your flight date can be a convenient option if your travel plans shift but you still intend to fly with the airline.

### 2.2 Conditions for Flight Date Changes

- **Ticket Validity:** Flight date changes must be made within the validity period of the ticket, usually one year from the date of purchase.
- **Availability:** The new flight date must have available seats in the fare class purchased or a higher fare class.
- **Fare Difference:** If the new flight date has a higher fare, the passenger must pay the difference.
- **Change Fees:** Kenya Airways charges a fee for flight date changes, which varies depending on the route and ticket type.

### 2.3 How to Change Your Flight Date

- **Online:** Use the “Manage Booking” feature on the Kenya Airways website to select a new flight date and pay any applicable fees.
- **Customer Service:** Call Kenya Airways customer service to request a flight date change.
- **Airport Ticket Counter:** Visit a Kenya Airways ticket office at the airport for assistance.

### 2.4 Fees and Charges

Flight date change fees vary widely based on several factors:

- **Domestic vs. International Flights:** International flights generally have higher change fees.
- **Fare Class:** Higher fare classes may have lower or waived change fees.
- **Time of Change:** Changes made closer to the departure date may incur higher fees.

Passengers should check the specific fare rules associated with their ticket to understand applicable fees.

### 2.5 Waivers and Special Circumstances

Kenya Airways may waive change fees in special situations such as:

- **Flight cancellations or schedule changes initiated by the airline**
- **Medical emergencies with valid documentation**
- **Government travel restrictions or force majeure events**

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## 3. Important Considerations for Name and Date Changes

### 3.1 Timing Is Crucial

Making name corrections or flight date changes as early as possible can save money and reduce stress. Last-minute changes often incur higher fees and may have limited availability.

### 3.2 Documentation

Always have your identification and any legal documents ready when requesting name changes. For flight date changes, have your booking reference and new travel dates prepared.

### 3.3 Non-Transferability of Tickets

Remember that tickets are non-transferable. The name on the ticket must match the traveler’s ID exactly.

### 3.4 Impact on Other Services

Changing your flight date or name may affect other services tied to your booking, such as seat assignments, baggage allowances, and frequent flyer benefits. Check with Kenya Airways to understand these impacts.

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## 4. Step-by-Step Guide to Making Changes

### 4.1 Name Correction Online

1. Log in to the Kenya Airways website.
2. Navigate to “Manage Booking.”
3. Enter your booking reference and last name.
4. Select the booking you wish to modify.
5. Choose the option for name correction.
6. Submit the corrected name and upload any required documents.
7. Pay any applicable fees.
8. Confirm the changes and await email confirmation.

### 4.2 Flight Date Change Online

1. Log in to the Kenya Airways website.
2. Go to “Manage Booking.”
3. Retrieve your booking using your reference number.
4. Select the flight you want to change.
5. Choose a new flight date based on availability.
6. Review any fare differences and change fees.
7. Make the payment if required.
8. Confirm the change and receive updated ticket details.

### 4.3 Contacting Customer Service

If you prefer personal assistance:

- Call the Kenya Airways customer service number.
- Provide your booking details and explain your request.
- Submit any required documents via email or as instructed.
- Confirm fees and payment methods.
- Receive confirmation of your changes.

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## 5. Frequently Asked Questions (FAQs)

### Can I transfer my ticket to another person?

No, Kenya Airways tickets are non-transferable. The name on the ticket must match the traveler’s ID.

### How long does it take to process a name correction?

Name corrections made online are usually processed within 24 to 48 hours, but times may vary.

### Are there any exceptions to the name change policy?

Legal name changes due to marriage or other reasons are accepted with proper documentation.

### Can I change my flight date multiple times?

Yes, but each change may incur fees and fare differences. It’s best to minimize changes to avoid extra costs.

### What happens if I don’t change my name and it doesn’t match my ID?

You may be denied boarding. It is essential to ensure your ticket name matches your travel ID.

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## 6. Tips for a Smooth Change Process

- **Double-check your name at booking:** Avoid errors by carefully entering your name as it appears on your ID.
- **Act early:** Make changes as soon as possible to reduce fees and ensure availability.
- **Keep documents handy:** Have your passport, legal documents, and booking confirmation ready.
- **Use official channels:** Always make changes through Kenya Airways official website or customer service.
- **Review fare rules:** Understand your ticket’s terms before making changes.

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## 7. Conclusion

Kenya Airways provides passengers with reasonable flexibility to correct names and change flight dates, balancing customer convenience with regulatory and operational requirements. While full name changes or ticket transfers are not permitted, minor corrections and legal name updates are allowed with proper documentation and fees. Flight date changes are subject to availability, fare differences, and change fees, but can be managed easily through online tools or customer service.

By understanding and following Kenya Airways’ name change and flight date change policies, passengers can avoid common pitfalls, save on fees, and ensure a hassle-free travel experience. Planning ahead, acting promptly, and keeping necessary documents ready will make the process smooth and efficient.

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If you need assistance with name corrections or flight date changes, Kenya Airways’ customer service and online platforms are available to support you every step of the way. Safe travels!