# GFI
Hugo Galego
04/01/2021

## Service Request

### [IMI JU User Joiner/Leaver & New/Remove](https://realdolmen.sharepoint.com/:w:/r/sites/ManagedServices-f8f9f8d3-ecf3-47b8-ae67-d1254d153603/_layouts/15/Doc.aspx?sourcedoc=%7B5B36642A-720B-46CB-A49D-69F925F2F358%7D&file=User%20Management%20-%20IN%20OUT%20procedure.docx&action=default&mobileredirect=true&DefaultItemOpen=1&cid=460e12d8-3096-4b19-8885-1e14a3e8b0a4)

### --------------------------------------------------------------------------

### Veeam file restore for Alpra
**Veeam Server's**

SBEWEPAS193
SUKKEPAS193
SFRISPAS193

### __________________________________________________________________________

## Task's

### RD CORP: ISIV Mailbox - Inbox Count Check Report

> If the email comes with less then 15000 emails on the inbox close the ticket as solved.

>**Help**:
>Name of the email from **OT**
>ISIV Mailbox - Inbox Count Check Report

> If not [Check the Procedure](https://realdolmen.sharepoint.com/:w:/r/sites/ManagedServices-4f46a0aa-8083-4877-a786-d417c5614327/_layouts/15/Doc.aspx?sourcedoc=%7B8795B405-0DDB-43CE-A99A-88EBD20DE3E9%7D&file=Daily%20checks%20-%20ISIV%20Mailbox%20-%20Inbox%20count%20check%20report.docx&action=default&mobileredirect=true).

### RCloud - Daily vCheck Report -- ***5AM Report***

> Check the email's with this name inside the **Monotoring Managed Services**:

RDDC IX  - Daily vCheck: srdcvcr0002.rddcmgmt.local
RDDC IX3 - Daily vCheck: srdcvcr0003.rddcmgmt.local	
RDDC LCL - Daily vCheck: srdcvcr2002.rddcmgmt.local	
RDDC IX3 - Daily vCheck: srdcvcr2003.rddcmgmt.local

>**Help**:
>Verify if the email is not inside the inbox check for rcloud inbox.
>Ignore all snapshots for vcenter servers srdcvcr2002/srdcvcr0002 where VMs are like *CTXAV00 - these are citrix template servers and those have snapshots by design. This rule always has to be applied.

> If not:
[KB00488](https://realdolmen.sharepoint.com/sites/Team-InfrastructureServicesGroup-All/wiki/Pages/KB00488.aspx)
[KB00489](https://realdolmen.sharepoint.com/sites/Team-InfrastructureServicesGroup-All/wiki/Pages/KB00489.aspx)
[KB00490](https://realdolmen.sharepoint.com/sites/Team-InfrastructureServicesGroup-All/wiki/Pages/KB00490.aspx)
[KB00491](https://realdolmen.sharepoint.com/sites/Team-InfrastructureServicesGroup-All/wiki/Pages/KB00491.aspx)

### RD CORP: Exchange Server Health Report

>Check **OT** incoming email for "Exchange Server Health Repor"
>[Procedure](https://realdolmen.sharepoint.com/:w:/r/sites/ManagedServices-4f46a0aa-8083-4877-a786-d417c5614327/_layouts/15/Doc.aspx?sourcedoc=%7B870ACBC9-451F-4056-99DE-FE9FCEFD23C3%7D&file=Daily%20checks%20-%20Exchange%20server%20health%20check%20report.docx&action=default&mobileredirect=true)

>If in case of error:
[Procedure](https://customers.realdolmen.com/projects/RD-CorpICT-MS/_layouts/15/WopiFrame.aspx?sourcedoc=/projects/RD-CorpICT-MS/Documents/Daily%20checks%20-%20How%20to%20troubleshoot%20scheduled%20tasks.docx&action=default)