# How to Contact Binance Support Helpdesk center
## How to Contact Binance Support (2023)

Although Binance strives to ensure customers have a hassle-free experience, you may need some help from time to time. So, how do I contact Binance support? This guide explains how to contact Binance Live Chat, social networks and their detailed FAQ page.

Binance is the largest crypto exchange in the world, but being so popular has its downsides, especially when things go wrong. The crypto space has matured over the past few years and overall support has improved. But there is still room for improvement.

If you're having trouble logging into Binance, making a deposit, or need help withdrawing your money from Binance. Whatever your issues, contacting Binance support is just a few steps away with our guide below.

## 5 Ways to Contact Binance Support
A good crypto platform should always provide its users with easy and quick access to support. Fortunately, Binance offers users a few options to help them navigate the complex world of crypto. Binance support can be reached via live chat and social media such as Twitter, Facebook, and Reddit.

Below, we'll walk you through all the avenues you can use to contact the Binance exchange.

#### 1. Submit a request on Binance
One of the best ways to contact Binance Support will be through their “submit a request” option on the exchange’s homepage. When you submit a request, you will enter the Binance chat portal, where you will have some recommendations to quick links that will hopefully answer your question. Otherwise, you will have to wait to chat with someone from Binance support.

### Binance Chat Support
Before you can use Binance Chat and speak with a Binance representative, you must first log in to your account. Wait times may vary, but you will be notified when you start your chat session.

* Log in to your Binance account and scroll down to the footer at the bottom of the screen.
* In the footer, under the "Support" category. Click on “Submit a request” (you can also use this quick link to Binance Chat
* In the Binance Chat screen, you need to select a category related to your issue. Binance will try to answer your question without you having to chat with a real person.
* If Binance's recommended guides do not answer your question, you will be directed to a Binance customer service representative.
* Depending on how busy Binance support is, it may take a few minutes or a few hours for you to get a response.
* It is also important to note the Binance Case ID at the top of the page. If you don't get a response within a reasonable time, you may need to escalate the issue through other means.

I recommend you do this first so you can get a case ID. If you haven't heard from Binance, I recommend following the other steps outlined below.

## How to Use Binance Live Chat

### 2. Contact Binance Customer Support via Twitter
Sometimes the fastest way to contact a platform is through Twitter; no company likes their negative comments submitted to the public. If not dealt with quickly, negativity can quickly spread.

**To contact Binance through their Twitter account, visit Binance Customer Support @BinanceHelpDesk.**

Once you are on the official Binance Twitter page, you can send a direct message to Binance. To send a direct message to Binance, navigate to the "mail icon" and explain your issue or concern, including your Case ID.

Another way to get Binance's attention is to publicly name and shame on Twitter; you can post a tweet and include the @BinanceHelpDesk tag.

### 3. Contact Binance via Facebook
The official Binance Facebook page is another way to contact Binance exchange support directly. At the top of the Binance page, you will see a blue "Send message" button, where you can comment on Binance posts. However, please do not share any personal information on their page and ignore any direct messages from people claiming to be from Binance.

### 4. Contact Binance via Reddit
Another way to contact Binance is to contact them through their official Binance subreddit, r/binance. The Binance subreddit has a thread to consolidate support questions and queries into one place.

* Go to the r/binance subreddit, and you will see a pinned post “Binance Support Thread”.
* Comment this thread with your case ID. (To get a Case ID, you will first need to "Submit a Request" via Binance).
* Describe your problem, including your case number. Please do not share personal information and make sure anyone who contacts you is from Binance and not a scammer.
* Note: Binance US customers will need to use the Binance US subreddit r/BinanceUS

## 5. Binance Help Center
If you can't wait to talk to Binance's live chat, you should check out the Binance Help Center. The Binance Help Center has many helpful articles and videos, and they keep adding and updating these articles. You can search Binance's FAQ for helpful articles and tutorials or check out their latest announcements.

When using live chat, you may find that Binance pushes you to the help center before offering you the option to speak with someone.

### How can I complain to Binance?
To complain to Binance, you can submit your feedback through the Binance feedback page.

After submitting your comments, you can check their status via "My Comments History".

First, go to the feedback page by clicking this link: https://www.binance.com/en/my/user-support/feedback/entry.

You can choose from four categories of reviews, including "Localization and Language", Design and Layout", "Security Vulnerabilities", and "Product Suggestions".

* Select one of the four categories.
* Finally, complete the feedback form and submit it.

## What is Binance email?
Here are the official Binance email addresses:

* do not [e-mail]
* [e-mail]
* [e-mail]
* [e-mail]
* [e-mail]
* [e-mail]

If your Binance notifications go to your spam folder, you can whitelist the above email addresses.

This way, the emails you receive from Binance will land in your inbox instead of your spam.

Also, if you received a sketchy email that appears to be from Binance, be sure to verify the sender's email address.

If the sender's email address does not end with Binance's domain name (binance.com), it means it is not legitimate.

#### Conclusion
Most issues you encounter on Binance can be resolved in the Binance Support Center.

Indeed, the support center consists of a myriad of helpful articles and videos.

If you still can't solve your problem, you can use the 3 ways mentioned in this article to contact Binance directly.

However, you must be prepared to wait a long time for assistance due to the volume of customer service requests.