# 1-866-203-7571 How to Fix Brother HL L2370DW Paper Jam Issue

**Brother Printer Support at 1-866-203-7571**

Printers are indispensable tools in our daily lives, whether for business, schoolwork, or personal projects. However, nothing can be more frustrating than encountering a **paper jam error** in the middle of an important print job. The **Brother HL-L2370DW**, a reliable monochrome laser printer known for its speed and efficiency, is not immune to this issue. If you’ve encountered a **paper jam error** on your Brother HL-L2370DW, don’t worry—you can fix it easily with the right approach.

This detailed guide will walk you through **how to identify, troubleshoot, and prevent paper jams** in your Brother HL-L2370DW printer. We’ll cover everything from locating the jammed paper to understanding preventive maintenance techniques. If you’re still unable to resolve the issue after following these steps, you can always reach **Brother Printer Support at 1-866-203-7571** for professional assistance.

**Brother Printer Support at 1-866-203-7571**

## **1. Understanding the Paper Jam Error**

A **paper jam** occurs when sheets of paper get stuck inside your printer’s paper path. The Brother HL-L2370DW uses a laser mechanism to print, which involves multiple rollers, fusers, and trays. When any part of this system experiences obstruction, the printer stops working and displays an error.

### **Common Signs of Paper Jam:**

* The printer stops printing abruptly.
* The **“Paper Jam”** or **“Jam Tray”** message appears on the LCD display.
* The **Error LED light** starts blinking.
* The paper crumples, tears, or doesn’t feed correctly.
* You hear grinding, whirring, or clicking noises inside the printer.

Paper jams can occur in several sections of the printer, including:

* The **paper tray area**
* The **rear access cover**
* The **drum unit and toner cartridge area**
* The **output tray or exit rollers**

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## **2. Causes of Paper Jam in Brother HL-L2370DW**

Before fixing the issue, it’s helpful to know **why** it happens. Identifying the cause helps you prevent future jams.

### **2.1 Incorrect Paper Loading**

One of the most common causes is improper paper loading. If the paper isn’t aligned properly or exceeds the tray capacity, it can easily jam inside the rollers.

### **2.2 Damaged or Moist Paper**

Using paper that is wrinkled, curled, damp, or damaged increases the risk of jamming. Laser printers require dry, smooth paper to move seamlessly through the feed path.

### **2.3 Foreign Objects in the Paper Path**

Small items like paper clips, torn pieces of paper, or dust accumulation can obstruct the paper path.

### **2.4 Incorrect Paper Size or Type**

If the paper settings on your computer or printer don’t match the physical paper loaded (e.g., printing on A4 while Letter is set), jams can occur.

### **2.5 Worn-Out Feed Rollers**

Feed rollers are responsible for pulling paper into the printer. Over time, these rollers can wear out or become slippery, causing frequent jams.

### **2.6 Overfilled or Misaligned Paper Tray**

An overloaded or improperly aligned paper tray prevents smooth paper feeding, leading to jams or multiple sheets feeding simultaneously.

**Brother Printer Support at 1-866-203-7571**

## **3. Tools You May Need**

Before starting, gather these basic tools for safety and convenience:

* A **lint-free cloth**
* **Compressed air** or a small vacuum (optional)
* **Flashlight** (to see inside dark printer areas)
* A **pair of tweezers** (for removing small paper fragments)
* **Protective gloves** (if you’ll handle the fuser or toner area)

**Brother Printer Support at 1-866-203-7571**

## **4. Safety First: Power Down the Printer**

Before touching any internal part of your Brother printer:

1. **Turn off the printer** using the Power button.
2. **Unplug the power cord** from the electrical outlet.
3. **Wait for at least 10 minutes** to allow internal components like the fuser to cool down.

This ensures both your safety and protection for the printer.

**Brother Printer Support at 1-866-203-7571**

## **5. Step-by-Step Guide to Fixing Paper Jam in Brother HL-L2370DW**

The Brother HL-L2370DW may display messages like:

* “Jam Tray”
* “Jam Inside”
* “Jam Rear”
Each refers to a different jam location. Follow the corresponding steps below.

**Brother Printer Support at 1-866-203-7571**

### **Step 1: Remove Jammed Paper from the Paper Tray**

1. **Pull out the paper tray** completely from the printer.

2. Check if any paper is **stuck or curled** in the tray area.

3. **Gently remove the jammed paper** using both hands to avoid tearing.

4. Check the paper guides on the tray—ensure they are properly aligned with the paper size.

5. **Reload paper correctly**:

* Do not exceed the tray’s paper capacity.
* Fan the paper stack before loading.
* Make sure the edges are even.

6. Reinsert the paper tray fully into the printer.

If the jam persists, move to the next step.

**Brother Printer Support at 1-866-203-7571**

### **Step 2: Clear Jammed Paper from the Back Cover (Rear Access Door)**

1. Open the **rear cover** by pulling its handle gently downward.
2. Inspect the **fuser area** and **rollers**.
3. If you see any jammed paper:

* **Use both hands** to pull the paper out slowly and evenly.
* If the paper tears, use tweezers to remove the small pieces.
4. Check for any **residual scraps** or **dust build-up**.
5. Close the rear cover securely until it clicks.

**Note:** Avoid touching the fuser surface—it can become extremely hot during operation.

**Brother Printer Support at 1-866-203-7571**

### **Step 3: Remove Jammed Paper from Inside the Printer**

1. Open the **front cover** by pressing the release button.
2. Remove the **drum unit and toner cartridge assembly** from the printer.
3. Place it on a clean sheet of paper to avoid toner spills.
4. Look inside the printer cavity for any stuck paper.
5. If paper is jammed:

* Pull it out gently using both hands.
* Avoid forcing it to prevent damage to internal rollers.
6. Inspect the **drum unit** for any small scraps of paper.
7. Reinstall the **drum and toner assembly** securely.
8. Close the front cover.

**Brother Printer Support at 1-866-203-7571**

### **Step 4: Clear Paper Jam from the Output Tray**

1. If the paper is jammed near the printer’s exit area (where paper comes out after printing):

* Open the **top cover**.
* Pull the paper slowly from the output tray side.
2. Ensure that **no paper is caught** between the exit rollers.
3. After clearing, close all covers properly.

**Brother Printer Support at 1-866-203-7571**

### **Step 5: Reset the Printer**

Once you’ve removed all paper jams:

1. Plug the printer back into the power outlet.
2. Turn it on.
3. The printer will automatically run an **initialization cycle**.
4. Print a **test page** to confirm the problem is resolved.

If the error persists, there might still be a tiny scrap of paper or sensor obstruction—refer to the next section.

**Brother Printer Support at 1-866-203-7571**

## **6. If the Error Message Persists**

Sometimes the printer continues to show a **paper jam error** even after removing all visible obstructions. Here’s what to do:

### **6.1 Check for Hidden Paper Fragments**

Use a flashlight to inspect:

* Inside the paper path
* Between rollers
* Around the toner area
Tiny scraps can block sensors and cause false jam detections.

### **6.2 Clean the Paper Feed Rollers**

1. Dampen a lint-free cloth with water.
2. Open the front and rear covers.
3. Gently wipe the **paper feed rollers** (gray rubber parts) to remove dust and residue.
4. Let them dry completely before using the printer.

### **6.3 Check the Sensor Flag**

If the **sensor lever** (small plastic flap near the fuser) is stuck, it may keep showing the error. Gently move it to ensure it’s free.

### **6.4 Update Printer Firmware**

Outdated firmware can sometimes misread error codes.

* Go to **Brother’s official website**.
* Download and install the latest firmware for the **HL-L2370DW**.

### **6.5 Restart the Printer**

Turn off the printer, unplug it for 5 minutes, and then restart it. This clears temporary memory errors.

**Brother Printer Support at 1-866-203-7571**

## **7. Preventing Future Paper Jams**

Once your printer is running again, you’ll want to avoid the same problem. Follow these maintenance and usage tips to prevent future jams.

### **7.1 Use the Correct Paper Type**

* Always use **standard laser printer paper**.
* Avoid thick cardstock or glossy sheets unless supported by the printer.
* Check the paper’s weight and texture—Brother recommends **16 to 28 lb (60–105 g/m²)** paper.

### **7.2 Store Paper Properly**

Humidity or heat can warp paper and cause feeding issues. Always:

* Store paper in a **cool, dry place**.
* Keep unused paper sealed in its packaging.
* Avoid leaving paper in the tray for long periods.

### **7.3 Load Paper Properly**

* Fan the paper stack to separate sheets.
* Do not exceed the maximum paper mark on the tray.
* Adjust paper guides snugly without bending the paper.

### **7.4 Regular Cleaning and Maintenance**

Dust, toner residue, and debris can affect sensors and rollers.

* Clean the printer interior monthly.
* Wipe rollers with a damp cloth.
* Use compressed air to remove dust buildup.

### **7.5 Replace Worn Parts**

Over time, rollers and separation pads may wear out. If you frequently experience jams despite proper care, consider replacing:

* Paper feed roller
* Separation pad
* Drum unit (after 12,000–15,000 pages)

### **7.6 Use Genuine Brother Supplies**

Non-original toner or drum units can misalign the paper path. Always use **genuine Brother supplies** for consistent performance.

**Brother Printer Support at 1-866-203-7571**

## **8. Common Error Codes Related to Paper Jam**

Here are some common error messages you might see on your Brother HL-L2370DW display, along with what they mean:

| **Error Message** | **Meaning** | **Recommended Action** |
| --------------------------------- | ----------------------------------------- | -------------------------------------------------- |
| **Jam Tray** | Paper stuck in the paper tray | Remove tray, clear jammed paper |
| **Jam Inside** | Paper jammed inside the printer | Open front cover, remove drum & toner, clear paper |
| **Jam Rear** | Paper jammed at the rear exit | Open rear cover, clear jam |
| **Jam Duplex** | Paper stuck in duplex (double-sided) unit | Open back cover, clear both sides |
| **Paper Jam Error** (no location) | Obstruction not detected precisely | Check all areas, clean sensors |
| **Paper Feed Error** | Feed rollers not gripping paper | Clean or replace rollers |

**Brother Printer Support at 1-866-203-7571**

## **9. Troubleshooting Checklist**

If you’ve tried everything but still face jams, review this checklist:

* [ ] Paper tray not overloaded
* [ ] Paper type matches printer settings
* [ ] All jammed paper removed
* [ ] Rollers cleaned properly
* [ ] Firmware updated
* [ ] Drum and toner installed correctly
* [ ] Rear and front covers closed securely
* [ ] Printer restarted after clearing jams

If everything checks out and the issue continues, you may need professional repair.

**Brother Printer Support at 1-866-203-7571**

## **10. When to Call Technical Support**

Some issues may indicate hardware malfunction—like a broken roller, damaged sensor, or misaligned gear. In such cases, it’s best to contact professionals.

**Call Brother Printer Support at 1-866-203-7571** for:

* Persistent paper jam errors
* Hardware or sensor replacement
* Firmware or driver reinstallation
* Warranty assistance or maintenance kits

Their certified technicians can provide step-by-step remote help or schedule an in-person repair if necessary.

**Brother Printer Support at 1-866-203-7571**

## **11. Expert Tips for Smooth Printing**

To keep your Brother HL-L2370DW working flawlessly, consider these expert maintenance habits:

1. **Run Printer Self-Tests Regularly:**
Print test pages monthly to monitor print quality and mechanical performance.

2. **Use a Surge Protector:**
Voltage fluctuations can damage sensors or motors responsible for paper feeding.

3. **Avoid Using Mixed Paper Types:**
Always use uniform paper weight and size in the tray.

4. **Keep Your Printer Firmware Up to Date:**
Updates fix bugs that can cause false paper jam warnings.

5. **Position Your Printer Properly:**
Avoid placing it near moisture, heat sources, or uneven surfaces.

6. **Use Manual Feed for Special Media:**
Envelopes, labels, and heavy paper should be fed through the **manual feed slot**.

7. **Allow Cooling Between Long Print Jobs:**
Overheating can cause toner to melt improperly, leading to paper sticking.

**Brother Printer Support at 1-866-203-7571**

## **12. FAQs – Brother HL-L2370DW Paper Jam**

### **Q1. Why does my Brother HL-L2370DW keep jamming even after cleaning?**

This could be due to worn feed rollers, incorrect paper loading, or leftover paper fragments. Clean rollers and check for hidden scraps. Replace worn parts if necessary.

### **Q2. Can I use recycled paper in my Brother printer?**

Yes, but ensure it’s smooth and within the recommended weight range. Poor-quality recycled paper often leads to jams.

### **Q3. How do I reset the paper jam error message?**

Turn off the printer, unplug it for 5 minutes, then restart. If the message remains, open and close all covers to reset sensors.

### **Q4. What should I do if the paper tears inside the printer?**

Remove the main portion carefully, then inspect all sections with a flashlight to find and remove any small pieces.

### **Q5. How often should I clean my Brother printer?**

Clean the rollers and interior every **1–2 months**, or more frequently if you print in a dusty environment.

**Brother Printer Support at 1-866-203-7571**

## **13. Maintenance Schedule for Brother HL-L2370DW**

| **Task** | **Frequency** | **Purpose** |
| --------------------------- | ------------------ | ---------------------- |
| Clean paper feed rollers | Every 2 months | Prevent misfeeds |
| Check and replace drum unit | Every 12,000 pages | Maintain print quality |
| Remove dust/debris | Monthly | Avoid sensor blockage |
| Firmware update | Quarterly | Fix system bugs |
| Paper type check | Every reload | Prevent jamming issues |

**Brother Printer Support at 1-866-203-7571**

## **14. Conclusion**

Dealing with a **paper jam issue** in your **Brother HL-L2370DW printer** can be frustrating, but it’s usually easy to fix with proper care and methodical troubleshooting. By following the steps outlined above—checking the paper tray, inside the printer, rear cover, and output tray—you can quickly restore normal printing operations.

Always remember:

* Use high-quality, dry, and properly sized paper.
* Keep the printer clean and well-maintained.
* Avoid overloading the tray.
* Clean the rollers periodically.

If, after following all these instructions, your Brother HL-L2370DW continues to display paper jam errors, there might be an internal mechanical fault or worn-out component that requires professional repair.

Don’t stress—**help is just one call away.**
Reach **Brother Printer Support at 1-866-203-7571** for quick, expert assistance available 24/7. Their trained technicians can guide you through advanced troubleshooting, part replacement, or even remote diagnostic repair.

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