# 1-866-203-7571 How to Fix Brother Printer Offline on Mac?
**Brother Printer Technical Support at 1-866-203-7571**
If your **Brother printer shows “Offline” on a Mac**, it can interrupt your printing workflow and cause serious frustration—especially when you urgently need to print something. The good news is that this is a **common issue** that can be fixed easily using simple troubleshooting steps.
This detailed guide will cover **everything you need to know** to fix the *Brother printer offline on Mac* problem. You’ll learn why it happens, step-by-step solutions, and best practices to ensure it doesn’t happen again.
If you’re short on time or prefer direct assistance, you can always reach **Brother Printer Support at 1-866-203-7571** for expert help.
**Brother Printer Technical Support at 1-866-203-7571**
## 🧭 Table of Contents
1. [Understanding the “Brother Printer Offline” Issue on Mac](#understanding)
2. [Common Causes of the Offline Problem](#causes)
3. [Preliminary Checks Before You Begin](#preliminary)
4. [Method 1: Verify the Printer Connection](#connection)
5. [Method 2: Set Your Brother Printer as Default](#default)
6. [Method 3: Remove and Reinstall the Brother Printer on Mac](#reinstall)
7. [Method 4: Reset the Mac Printing System](#reset)
8. [Method 5: Update Brother Printer Drivers on Mac](#drivers)
9. [Method 6: Check Printer Queue and Resume Printing](#queue)
10. [Method 7: Restart the Printer and Mac](#restart)
11. [Method 8: Fix Brother Wireless Printer Offline Issues](#wireless)
12. [Method 9: Disable Sleep Mode on Brother Printers](#sleep)
13. [Method 10: Check Firewall or Security Settings on Mac](#firewall)
14. [Method 11: Update macOS for Compatibility](#macos)
15. [Advanced Troubleshooting Tips](#advanced)
16. [When to Contact Support (1-866-203-7571)](#support)
17. [Prevention Tips: Keep Your Brother Printer Online](#prevention)
18. [Conclusion](#conclusion)
**Brother Printer Technical Support at 1-866-203-7571**
## 1. Understanding the “Brother Printer Offline” Issue on Mac
When your Brother printer displays an *Offline* status on a Mac, it means the computer is unable to communicate with the printer. This disconnection might be due to **network errors, outdated drivers, misconfiguration**, or **hardware issues**.
Even if the printer is powered on, the Mac may show it as offline because it cannot detect the printer via USB, Wi-Fi, or Ethernet. This situation often occurs after software updates, network changes, or when the printer is idle for a long time.
**Brother Printer Technical Support at 1-866-203-7571**
## 2. Common Causes of the Offline Problem
Understanding the cause can make troubleshooting faster and more efficient. Here are the most common reasons your Brother printer goes offline on Mac:
1. **Loose USB or network cable connection**
2. **Wi-Fi network issues** – Printer and Mac not connected to the same network
3. **Outdated or corrupt printer drivers**
4. **Printer queue paused or stuck**
5. **Printer not set as the default device**
6. **Firewall or security software blocking communication**
7. **Sleep mode or power-saving settings on the printer**
8. **macOS updates causing compatibility conflicts**
Knowing which issue applies helps you select the right fix.
**Brother Printer Technical Support at 1-866-203-7571**
## 3. Preliminary Checks Before You Begin
Before diving into technical steps, perform these **quick checks**:
* ✅ Make sure your **Brother printer is powered ON**.
* ✅ Check that there are **no error messages** (like “Paper Jam” or “Low Ink”) on the printer display.
* ✅ Ensure the **Wi-Fi or USB cable connection** is secure.
* ✅ Verify that the **Mac and printer are on the same Wi-Fi network** (for wireless printers).
* ✅ Restart both your **Mac and Brother printer** to refresh connections.
If the printer remains offline after these checks, continue with the next steps.
**Brother Printer Technical Support at 1-866-203-7571**
## 4. Method 1: Verify the Printer Connection
Your printer may appear offline if there’s a communication failure between the devices. Depending on your connection type, follow these steps.
### 🔌 For USB Connection:
1. Disconnect and reconnect the USB cable.
2. Try plugging the cable into a different USB port.
3. Avoid using USB hubs—connect directly to the Mac.
4. If possible, try a **different USB cable**.
### 📡 For Wireless Connection:
1. Ensure your printer’s **Wi-Fi light is ON** and stable.
2. Check if the printer is connected to the **same Wi-Fi network** as your Mac.
3. Use the **Brother printer’s control panel** → Network → WLAN → Connection Report to verify connectivity.
4. If the connection failed, run the **Wireless Setup Wizard** to reconnect the printer to Wi-Fi.
### 🔄 For Ethernet Connection:
1. Check that the Ethernet cable is securely connected.
2. Verify the connection via your router’s admin panel.
3. Print the Network Configuration Page to confirm the IP address.
**Brother Printer Technical Support at 1-866-203-7571**
## 5. Method 2: Set Your Brother Printer as Default
If your Mac is set to another printer or virtual device, it might send print jobs incorrectly.
### Steps:
1. Open **System Settings** (or **System Preferences**) on your Mac.
2. Click **Printers & Scanners**.
3. From the printer list, **select your Brother printer**.
4. Click **Default Printer** at the bottom and choose your Brother printer.
Now, try printing again. If the printer was not set as default, this simple fix often resolves the issue.
**Brother Printer Technical Support at 1-866-203-7571**
## 6. Method 3: Remove and Reinstall the Brother Printer on Mac
Sometimes, the printer driver or setup gets corrupted, leading to offline issues. Reinstalling ensures a clean connection.
### Steps:
1. Go to **System Settings → Printers & Scanners**.
2. Select your **Brother printer** → click the **“–” (minus)** button to remove it.
3. Restart your Mac.
4. Now click the **“+” (plus)** button → Add Printer.
5. Select your **Brother printer** from the list.
6. Choose **Use: Brother Printer Driver** (not AirPrint).
7. Click **Add**.
After reinstalling, print a test page to confirm the connection.
**Brother Printer Technical Support at 1-866-203-7571**
## 7. Method 4: Reset the Mac Printing System
This method refreshes all printer connections and settings—ideal if multiple printers show errors.
### Steps:
1. Go to **System Settings → Printers & Scanners**.
2. Right-click in the printer list (or Control-click).
3. Choose **Reset Printing System**.
4. Confirm your action when prompted.
5. Restart your Mac, then **add your Brother printer** again.
This clears all printer configurations and creates a fresh communication link.
**Brother Printer Technical Support at 1-866-203-7571**
## 8. Method 5: Update Brother Printer Drivers on Mac
Outdated drivers often cause “Offline” or “Driver Unavailable” messages.
### To Update Drivers:
1. Visit the **official Brother Support website**.
2. Enter your printer model (e.g., Brother HL-L2390DW).
3. Download the latest **Mac-compatible drivers**.
4. Open the downloaded file and follow installation prompts.
5. Restart your Mac after installation.
Alternatively, you can use **Apple Software Update**:
* Go to **Apple Menu → System Preferences → Software Update**.
* Install any available updates related to printers.
**Brother Printer Technical Support at 1-866-203-7571**
## 9. Method 6: Check Printer Queue and Resume Printing
A paused or stuck queue can make your printer appear offline.
### Steps:
1. Go to **Printers & Scanners** on your Mac.
2. Select your **Brother printer** and click **Open Print Queue**.
3. Look for any stuck print jobs.
4. Click **Resume Printer** if it’s paused.
5. Delete any **pending or stuck jobs**.
6. Try printing again.
If the print queue keeps freezing, restart both the printer and the Mac.
**Brother Printer Technical Support at 1-866-203-7571**
## 10. Method 7: Restart the Printer and Mac
This simple step can often fix temporary glitches.
1. **Turn off** your Brother printer and unplug it from power.
2. **Restart** your Mac.
3. Wait about 1–2 minutes.
4. Plug the printer back in and **power it on**.
5. Wait for it to connect to the network (Wi-Fi or cable).
Now check the printer status—many users report success with this reset.
**Brother Printer Technical Support at 1-866-203-7571**
## 11. Method 8: Fix Brother Wireless Printer Offline Issues
If your printer is wireless, the issue could be network-related.
### Reconnect Your Printer to Wi-Fi:
1. On your Brother printer’s control panel, go to:
**Menu → Network → WLAN → Setup Wizard**
2. Choose your Wi-Fi network and enter the password.
3. Once connected, print a **Network Configuration Page** to confirm the IP address.
### Add the Printer via IP Address:
1. Go to **Printers & Scanners → Add Printer (+)**.
2. Click **IP** at the top.
3. Enter the **IP address** from your printer’s configuration page.
4. Choose **Line Printer Daemon (LPD)** as protocol.
5. Set “Use” to **Brother Printer Driver**.
6. Click **Add**.
Your Brother wireless printer should now appear online.
**Brother Printer Technical Support at 1-866-203-7571**
## 12. Method 9: Disable Sleep Mode on Brother Printers
Brother printers often go into sleep mode to save power, which can sometimes cause them to appear offline.
### To Disable or Adjust Sleep Mode:
1. On the printer, press **Menu → General Setup → Ecology → Sleep Time**.
2. Increase the sleep timer or select **Off** (if available).
3. Press **OK** to save settings.
This prevents the printer from disconnecting when idle for long periods.
**Brother Printer Technical Support at 1-866-203-7571**
## 13. Method 10: Check Firewall or Security Settings on Mac
Sometimes macOS Firewall or antivirus software blocks network printing.
### To Adjust Firewall Settings:
1. Go to **System Settings → Network → Firewall**.
2. Turn **Firewall OFF temporarily** to test.
3. If the printer comes online, add an **exception** for the Brother printer.
4. Re-enable the Firewall after configuration.
### If Using Antivirus Software:
Open your antivirus settings and ensure that **Brother services and printer ports** are not blocked.
**Brother Printer Technical Support at 1-866-203-7571**
## 14. Method 11: Update macOS for Compatibility
macOS updates sometimes improve printer compatibility and fix bugs.
### Steps:
1. Click the **Apple menu** → **System Settings** → **General → Software Update**.
2. If updates are available, click **Update Now**.
3. Restart your Mac after the update.
Ensure your Brother printer has the **latest driver** that supports your macOS version.
**Brother Printer Technical Support at 1-866-203-7571**
## 15. Advanced Troubleshooting Tips
If the issue persists after standard fixes, try the following advanced steps:
### 🧩 Check the Printer’s IP Configuration
* Print a **Network Configuration Report**.
* Confirm the IP address is valid (e.g., 192.168.x.x).
* If not, reset the network settings and reconnect to Wi-Fi.
### 🧰 Reset Network Settings on Brother Printer
1. On the printer:
**Menu → Network → Network Reset → Yes**
2. Reconnect to Wi-Fi using the Setup Wizard.
### 🧠 Assign a Static IP Address
* Access your router’s admin page.
* Assign a **fixed IP** to your Brother printer.
* Add that IP manually to your Mac.
This ensures the printer doesn’t lose connection after reboots or network changes.
**Brother Printer Technical Support at 1-866-203-7571**
## 16. When to Contact Support (1-866-203-7571)
If none of these methods work, your printer may have a **hardware malfunction**, **deep network issue**, or **firmware problem**.
At this point, it’s best to **contact Brother Printer Support** at **📞 1-866-203-7571** for personalized assistance.
Support experts can:
* Diagnose printer firmware or connectivity issues
* Help reinstall drivers remotely
* Troubleshoot advanced macOS conflicts
* Walk you through custom wireless setups
They are available **24/7** to help get your Brother printer back online.
**Brother Printer Technical Support at 1-866-203-7571**
## 17. Prevention Tips: Keep Your Brother Printer Online
Once you’ve fixed the offline issue, follow these **pro tips** to avoid future problems:
1. **Keep drivers up to date** – Check monthly on Brother’s website.
2. **Use a static IP** for wireless printers.
3. **Avoid moving the printer** too far from the router.
4. **Restart the printer weekly** to clear minor glitches.
5. **Disable sleep mode** if you print frequently.
6. **Ensure the printer is always on the same Wi-Fi band** (2.4 GHz preferred).
7. **Avoid using VPNs** on your Mac while printing.
8. **Check macOS updates** regularly for printer compatibility fixes.
9. **Do not overload the print queue**—send one job at a time.
10. **Perform routine maintenance** to keep the printer in good health.
**Brother Printer Technical Support at 1-866-203-7571**
## 18. Conclusion
The **“Brother Printer Offline on Mac”** problem can be annoying, but it’s almost always fixable with the right steps.
To summarize:
* Start with **connection and default printer checks**.
* Reinstall drivers or **reset the printing system** if necessary.
* For wireless printers, ensure **both devices share the same Wi-Fi network**.
* If all else fails, seek **expert assistance at 1-866-203-7571**.
Following this complete guide ensures your Brother printer stays **online, efficient, and ready to print** whenever you need it.
**Still facing issues?** Don’t worry—call **Brother Printer Technical Support at 1-866-203-7571** for live assistance.
They’ll walk you through personalized troubleshooting steps and help you print seamlessly again—whether you’re using **MacBook Air, MacBook Pro, iMac, or Mac Mini**.
Keep printing smart, stay connected, and make the most of your **Brother printer and macOS setup**!
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