# 1-866-203-7571 Fix HP OfficeJet 8015e Not Printing Issue

**Contact HP Printer Experts at 1-866-203-7571**

The **HP OfficeJet 8015e** is one of the most popular all-in-one printers for homes and small offices. It delivers reliable printing, scanning, and copying performance — but like all electronic devices, it can sometimes run into problems. One of the most common complaints from users is:

> “My HP OfficeJet 8015e is not printing!”

If your HP OfficeJet 8015e won’t print, don’t worry — this comprehensive guide covers **everything you need to know** to fix the problem. From basic checks to advanced troubleshooting, we’ll help you restore smooth printing functionality.

And if you’d like personalized assistance, you can always **call HP printer experts at 1-866-203-7571** for quick and reliable support.

**Contact HP Printer Experts at 1-866-203-7571**

## 🔍 Common Causes of HP OfficeJet 8015e Not Printing

Before we jump into solutions, it’s helpful to understand **what might be causing the problem**. The HP 8015e can stop printing due to several reasons, including software, hardware, or connectivity issues.

Here are the most common causes:

1. **Wi-Fi or USB connection problems**
2. **Outdated or corrupt printer drivers**
3. **Empty or incompatible ink cartridges**
4. **Paper jam or misfeed**
5. **Print queue errors or stuck jobs**
6. **Printer offline status**
7. **Firmware or software glitches**
8. **Low ink levels or clogged printhead**
9. **Incorrect printer settings**
10. **Network firewall or antivirus blocking communication**

Each of these causes can lead to your HP OfficeJet 8015e not printing properly — either not responding at all, printing blank pages, or giving error messages. The following sections walk you through how to diagnose and fix each of these problems.

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## 🧰 Step-by-Step Fixes for HP OfficeJet 8015e Not Printing Issue

### ✅ Step 1: Check Basic Printer Setup

Before doing anything complex, let’s verify the basics.

1. **Power Check:**

* Ensure the printer is turned ON.
* The **Power light** should be steady (not blinking).
* Try unplugging and replugging the printer to reset power.

2. **Connection Check:**

* If using **USB**, make sure the cable is securely connected to both the printer and the computer.
* If using **Wi-Fi**, ensure the printer is connected to the correct wireless network.
* Reconnect using the HP Smart app if needed.

3. **Ink and Paper Check:**

* Confirm that there’s enough paper loaded in the tray.
* Open the ink cartridge access door and check if the cartridges are properly installed and have sufficient ink.
* Replace any low or empty cartridges.

4. **Restart Devices:**

* Power off the printer, computer, and Wi-Fi router.
* Wait 60 seconds, then power them back on in this order: **router → printer → computer**.

If your printer still doesn’t print after these basic checks, move on to deeper troubleshooting.

**Contact HP Printer Experts at 1-866-203-7571**

### ✅ Step 2: Verify the Printer Connection

Your HP OfficeJet 8015e must be properly connected to your device to print successfully.

#### 🖥️ If Connected via USB:

* Disconnect and reconnect the cable.
* Try a different USB port on your computer.
* Avoid using USB hubs — connect directly to the computer.

#### 📶 If Connected via Wi-Fi:

1. On the printer control panel, go to **Network Settings > Wi-Fi Setup Wizard**.
2. Make sure your printer is connected to the **same network** as your computer.
3. Check for the **Wi-Fi light** on the printer — it should be solid blue.
4. If not, reconnect to your Wi-Fi using the correct password.

You can also print a **Network Configuration Page** to confirm connection details:

* From the printer’s control panel, go to **Settings > Reports > Network Configuration**.

If you face trouble connecting, try **reconnecting using the HP Smart app** on your computer or mobile device.

> 💡 Tip: If Wi-Fi setup fails repeatedly, you can use **Wi-Fi Direct** or **USB cable** as a temporary alternative.

**Contact HP Printer Experts at 1-866-203-7571**

### ✅ Step 3: Set HP OfficeJet 8015e as the Default Printer

Sometimes, Windows or macOS automatically switches the default printer, causing print jobs to go nowhere.

#### On Windows:

1. Open **Control Panel > Devices and Printers**.
2. Find **HP OfficeJet 8015e** in the list.
3. Right-click it and select **Set as Default Printer**.
4. Try printing a test page.

#### On macOS:

1. Go to **System Preferences > Printers & Scanners**.
2. Select **HP OfficeJet 8015e** and click **Set as Default Printer**.
3. Try a test print again.

If your printer still isn’t responding, continue below.

**Contact HP Printer Experts at 1-866-203-7571**

### ✅ Step 4: Clear Print Queue and Restart Print Spooler

A **stuck print job** or **spooler error** is one of the most common reasons your printer won’t print.

#### On Windows:

1. Press **Windows + R**, type **services.msc**, and hit Enter.
2. Find **Print Spooler** in the list.
3. Right-click and choose **Stop**.
4. Go to **C:\Windows\System32\spool\PRINTERS** and delete all files inside this folder.
5. Return to **Services**, right-click **Print Spooler**, and choose **Start**.
6. Now try printing again.

#### On macOS:

1. Go to **System Preferences > Printers & Scanners**.
2. Select your printer and click the **minus (-)** button to remove it.
3. Restart your Mac, then click the **plus (+)** button to add the printer again.

This refreshes the printer system and resolves many “not printing” errors.

**Contact HP Printer Experts at 1-866-203-7571**

### ✅ Step 5: Update or Reinstall HP Printer Drivers

Outdated or corrupted printer drivers can stop printing altogether. Installing the latest driver can fix compatibility issues and restore performance.

#### To Update or Reinstall Drivers:

1. Go to **HP’s official support site** or open the **HP Smart App**.
2. Search for your printer model — **HP OfficeJet 8015e**.
3. Download and install the **latest printer driver and firmware**.
4. Restart your computer and printer.

Alternatively, uninstall the existing driver:

* **Control Panel > Programs > Uninstall a Program > HP OfficeJet 8015e driver.**
Then reinstall fresh drivers.

After installation, test print a document to confirm the fix.

**Contact HP Printer Experts at 1-866-203-7571**

### ✅ Step 6: Run HP Print and Scan Doctor (Windows Only)

HP offers a free diagnostic tool called **HP Print and Scan Doctor** that can automatically identify and fix printing problems.

#### How to Use:

1. Download the tool from HP’s official website.
2. Run the program and select your printer (HP OfficeJet 8015e).
3. Click **Fix Printing** or **Fix Scanning** as needed.
4. Follow the on-screen recommendations.

This tool can automatically repair issues related to drivers, connectivity, and print spooler errors.

**Contact HP Printer Experts at 1-866-203-7571**

### ✅ Step 7: Check Ink Cartridges and Printhead

If your HP OfficeJet 8015e is **printing blank pages** or **partial text**, the issue could be with the **ink system**.

#### Inspect Ink Cartridges:

1. Lift the ink cartridge access door.
2. Check for any empty or clogged cartridges.
3. Replace any low or damaged cartridges.
4. Use only **genuine HP ink cartridges** for best results.

#### Clean the Printhead:

1. From the printer control panel, go to **Setup > Printer Maintenance > Clean Printhead**.
2. Follow on-screen prompts.
3. Perform a test print to verify improvement.

If cleaning doesn’t help, perform **Deep Cleaning** or manually remove the printhead for cleaning (as per HP’s instructions).

**Contact HP Printer Experts at 1-866-203-7571**

### ✅ Step 8: Check for Firmware Updates

HP regularly releases firmware updates that fix bugs and improve printer performance.

#### To Update Firmware:

1. Go to **Setup > Printer Maintenance > Update the Printer** on the printer control panel.
2. Choose **Check for Updates**.
3. Allow the printer to download and install updates automatically.

You can also update firmware through the **HP Smart App** on your computer or mobile.

After updating, restart your printer and try printing again.

**Contact HP Printer Experts at 1-866-203-7571**

### ✅ Step 9: Disable Firewall or Antivirus Temporarily

Sometimes, your **firewall or antivirus software** can block the printer connection.

#### To Test:

1. Temporarily disable your antivirus or firewall.
2. Try printing a document.
3. If printing works, add your HP printer to the antivirus **exceptions list**.

Make sure to re-enable your antivirus afterward for security.

**Contact HP Printer Experts at 1-866-203-7571**

### ✅ Step 10: Reset the HP OfficeJet 8015e to Factory Settings

If all else fails, resetting the printer can often fix stubborn software errors.

#### To Reset:

1. On the printer screen, go to **Setup > Printer Maintenance > Restore Defaults**.
2. Confirm the reset.
3. Reconnect your printer to Wi-Fi and reinstall the HP Smart app if necessary.

This restores your printer to original settings and clears internal glitches.

**Contact HP Printer Experts at 1-866-203-7571**

## ⚙️ Advanced Troubleshooting Tips

If your HP OfficeJet 8015e still isn’t printing after basic fixes, try these advanced methods.

### 🧩 1. Use HP Smart App for Diagnostics

The HP Smart App helps manage printer connections, ink levels, and troubleshooting directly from your phone or computer.

* Download it from [HP Smart App page](https://support.hp.com).
* Log in and add your HP OfficeJet 8015e.
* Tap “Printer Reports” or “Troubleshoot” for automated fixes.

### 🧩 2. Print a Test Page

Printing a test page helps determine if the problem is printer-related or software-related.

* Go to **Setup > Printer Reports > Print Quality Report** on the printer.
* If the test page prints correctly, your printer hardware is fine — the issue lies with your computer settings or connection.

### 🧩 3. Check Paper and Tray Settings

Incorrect paper type or size can sometimes prevent printing.

* Make sure you have selected the correct **paper size (A4/Letter)** and **type (plain/photo)** in your print settings.
* Align the paper guides properly in the input tray.

### 🧩 4. Run a Network Connection Test

From **Setup > Reports > Network Configuration Page**, print a report.

* Ensure **Signal Strength > 60%** and **Status = Connected**.
* If not, reconnect to a stronger Wi-Fi signal or move your printer closer to the router.

**Contact HP Printer Experts at 1-866-203-7571**

## 🧾 Common Error Messages and Their Fixes

| **Error Message** | **Cause** | **Solution** |
| ---------------------------------- | ----------------------- | ---------------------------------------------------- |
| **“Printer Offline”** | Network or driver issue | Set printer online via Control Panel, restart router |
| **“Cartridge Missing or Damaged”** | Faulty ink cartridge | Reinstall or replace the cartridge |
| **“Paper Jam”** | Obstruction in rollers | Remove jammed paper, clean feed rollers |
| **“Print Job Stuck in Queue”** | Spooler issue | Clear print queue and restart print spooler |
| **“Low Ink Warning”** | Ink near empty | Replace or refill cartridges |
| **“Error Code 0x6100004a”** | Mechanical issue | Restart printer, check carriage movement |

**Contact HP Printer Experts at 1-866-203-7571**

## 📱 Fix HP OfficeJet 8015e Not Printing on Mobile Devices

If your printer won’t print from **smartphones or tablets**, here’s how to fix it.

### For Android:

1. Install the **HP Smart App**.
2. Connect both the printer and phone to the same Wi-Fi network.
3. Tap **Print Photos or Documents**.
4. If it fails, clear the HP Smart App cache and reconnect.

### For iPhone or iPad:

1. Use **AirPrint** or **HP Smart App**.
2. Make sure both devices share the same Wi-Fi.
3. Restart both printer and iPhone.
4. If AirPrint doesn’t detect the printer, reset network settings on your phone.

**Contact HP Printer Experts at 1-866-203-7571**

## 🧠 Preventive Maintenance Tips

To keep your HP OfficeJet 8015e printing smoothly, follow these maintenance tips:

1. **Use the printer regularly** – to prevent ink from drying out.
2. **Keep firmware updated** – check monthly for new versions.
3. **Use genuine HP ink** – non-original ink can cause clogging.
4. **Keep the printer dust-free** – clean the exterior and interior gently.
5. **Avoid power surges** – use a surge protector.
6. **Perform printhead cleaning** once every few weeks.
7. **Store ink cartridges properly** if unused for long periods.

Regular care ensures your printer lasts longer and performs better.

**Contact HP Printer Experts at 1-866-203-7571**

## 🧑‍🔧 When to Call Technical Support

If you’ve tried all the above solutions and your **HP OfficeJet 8015e still won’t print**, it might require professional help.

Here are signs you should call support:

* The printer shows persistent error codes.
* Printhead cleaning doesn’t improve print quality.
* The printer makes strange noises or fails to power on.
* You’ve recently updated your operating system, and the printer stopped responding.
* Network or wireless setup fails repeatedly.

📞 **Contact HP Printer Experts at 1-866-203-7571** for instant support.
Technicians can remotely diagnose your printer and fix driver, software, or network-related issues quickly.

**Contact HP Printer Experts at 1-866-203-7571**

## 💡 Summary: Quick Fix Checklist

Here’s a short summary of the key steps to fix **HP OfficeJet 8015e Not Printing**:

| **Action** | **Description** |
| ------------------------ | ------------------------------------------- |
| Check Power & Connection | Ensure printer is ON and properly connected |
| Restart Devices | Reboot printer, PC, and router |
| Clear Print Queue | Remove stuck print jobs |
| Update Drivers | Install latest HP OfficeJet 8015e software |
| Clean Printhead | Fix blank or faded printing |
| Update Firmware | Improve performance and bug fixes |
| Run HP Print Doctor | Automatic troubleshooting |
| Reset Printer | Factory reset to clear system errors |

If none of these work, professional assistance is just a call away — **1-866-203-7571**.

**Contact HP Printer Experts at 1-866-203-7571**

## 🏁 Conclusion

The **HP OfficeJet 8015e not printing** issue can stem from various causes — ranging from simple connectivity glitches to complex driver problems. By following the comprehensive troubleshooting steps in this guide, you can usually fix the problem yourself without needing professional help.

However, if your printer still refuses to print, don’t let frustration build up. HP-certified technicians are available 24/7 to help.

📞 **Call 1-866-203-7571** for instant printer support and guidance.

Whether it’s a software issue, printhead clog, or Wi-Fi connectivity problem, experts can walk you through every step to get your HP OfficeJet 8015e printing perfectly again.

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