# How to file SEBI SCORES complaint? ## Introduction For any issue related to the securities market, with a listed company/ intermediary registered with SEBI you can file a complaint with SEBI if you are not satisfied with the response from the party. Examples of Intermediary * Depository & Depository Participant * Mutual Fund house * Investment Advisor * Institutional Investor SEBI takes up complaints related to 1. Issue and transfer of securities (e.g.listing not visible after purchase) 2. Non-payment of dividend with listed companies 3. Against the various intermediaries registered with it and related issues (e.g. Mutual fund house not allowing cancellation of SIP) You can file the complaint in the online platform called SCORES provided by SEBI and track its status. ## Steps for registering SCORES complaint Below are the steps to raise a complaint provided the issue happened in last 3 years 1. Register account in the SCORES portal. https://scores.gov.in/scores/Welcome.html 2. After login, go to Investor Corner -> Complaint Registration. 3. Provide details like name of entity, nature of complaint and category like Mutual Fund, Broker, Portfolio Manager etc. 4. Detail the complaint in less than 1000 words and attach any proof in PDF format if you have. 5. You will receive an acknowledgment after submitting. An email and SMS also will be sent to acknowledge the same. 6. A response will be given to the complainant with in 30 days. #### Category List 1. Listed Companies, Registrar & Transfer Agents, Non-Demat & Remat 2. Brokers, Stock Exchanges * Stock Broker * Portfolio Manager * Stock Exchanges * Commodity Exchanges 3. Depository Participants, Depository 4. Other Entities * Collective Investment Schemes * Merchant bankers * Debenture Trustee * Bankers to an issue * Credit Rating agencies * Custodian of securities * Underwriters * Venture Capital funds * KYC Registration Agency (KRA) * Alternative Investment Fund * Infrastructure Investment Funds (InvITs) * Real estate investment trusts 5. Manipulation * Price/Market manipulation * Insider trading * Complaints pertaining to commodity derivative 6. Investment Advisor, Research Analyst 7. Fake and Forged ___ #### Note 1. Its mandatory to provide the details like Name, address, email, PAN number and phone number. 2. If you haven't registered the complaint to the relevant entity before escalating it to SEBI, they will redirect the complaint to the concerned entity and you will receive a reply in 30 days. 3. If you want to file a complaint against a company which is about to be listed, select “Prelisting/Offer document” under complaint category. 4. See SEBI Circular:[SEBI/HO/OIAE/IGRD/CIR/P/2018/58](https://archive.is/Dfogb) for more details and flow chart.