---
# System prepended metadata

title: Why Can’t I Buy or Sell Stocks on Fidelity? Troubleshooting Guide

---

# **Why Can't I Buy or Sell Stocks on Fidelity? Troubleshooting Guide (2025 Update)
**Meta Description:

Why Can’t I Buy or Sell Stocks on Fidelity? Troubleshooting Guide – Learn the main causes for trading restrictions, platform errors, and how to fix them before contacting verified Fidelity support (888-684 ☏ 9487).



## Why Can't I Buy or Sell Stocks on Fidelity? Troubleshooting Guide

It's natural for panic to arise when you log into your Fidelity brokerage account and find you can't buy or sell stocks. But most of the time, there's a logical explanation-ranging from settlement delays and account restrictions to simple technical errors.

Below, find a troubleshooting guide to understand why your account may be temporarily restricted, how to fix it, and when to reach out for support from verified Fidelity support at **888-684 ☏ 9487**.

Relaxation response:

## Understanding Why Fidelity May Restrict Buying or Selling

Trading restrictions at Fidelity can be due to two primary reasons:

1. **Account-level issues:** Verification pending, insufficient funds, or compliance holds.

2. **Market-Level Restrictions:** Trading halts or regulatory suspensions on a certain stock.

Your ability to place trades depends on your **account status**, **settlement rules**, and **market activity**. Fidelity applies these controls in order to protect investors and maintain compliance with the SEC regulations.

The purpose is to make sure that the website is user-friendly for every user, thus making it easy to navigate through the website and minimizing frustration for users.

## **Common Reasons You Can’t Buy or Sell on Fidelity

**1. Unsettled Funds (T+2 Rule)

If you recently sold stock, it takes two business days for the cash to settle. That's called the **T+2** rule. Those funds are considered **unsettled** until then, and cannot be immediately re-used in a cash account.

**2. Margin Constraints

If your margin balance falls below Fidelity's maintenance requirements, trading capabilities are usually paused for that account until either funds are added or assets are sold.

### **3. Day-Trading Violations**

Frequent buying and selling within a five-day period in a margin account can cause **Pattern Day Trader (PDT)** restrictions. Fidelity may then lock new trades until you meet the $25,000 equity minimum.

**4. Insufficient Buying Power

The Fidelity system will reject any attempt to place a trade that is larger than your settled cash or margin availability.

**5. Limitations of Cash Account

Cash accounts won't allow for trading with unsettled proceeds which might cause your "Buy" button to be disabled temporarily.

---

## **Technical Causes – Platform or Browser Issues**

Sometimes, the problem is not regulatory; it's technical.
* **Cached Data Errors:** Browser cache or old cookies may result in the platform showing incorrect balances.

* **Mobile App Lag:** The Fidelity app may at times lag between "available" and "pending" cash.

* **Session Timeout:** If your account has been open too long, your session may expire mid-order.

Log out, clear cache/cookies, or reinstall the app. Then recheck your available balance and account messages.

.getStart

Account Restrictions and Compliance Holds
Fidelity may place temporary holds for:

* **Identity verification problems** (e.g., new account or address change)

* **Suspected fraud or unusual trading activity

Incoming deposits not yet cleared

These restrictions appear in your **“Account Messages”** section and usually clear after verification steps are complete.

---

## **Settlement Rules That Can Temporarily Prevent Trading

T+2 Rule

Trades settle in two business days after execution. At this time, the funds cannot be reutilised in a **cash account.

***Good Faith Violations ***

If you buy with unsettled funds and sell before the funds settle, Fidelity flags it as a **good faith violation**, which can lead to a 90-day restriction.

**Freeriding Violations

Buying and selling securities without fully paying for them first is a type of **free-riding violation**; such could also trigger restrictions.

Prompt
How to Check for Account Messages or Restrictions
**Identify problems:

1. Go to [Fidelity.com](https://www.fidelity.com).

2. Click **Accounts & Trade → Portfolio → Messages & Alerts.

3. Look for banners like “Trading Restricted” or “Action Required.”

4. Review pending verification and compliance requests.

If you don't find any messages but still can't trade, it might be due to a **system outage** or **market halt** (see below).

---
Trading Halt or Market Suspension Scenarios

For example, if a stock is under **regulatory review**, the exchange may temporarily **halt trading**. During halts, Fidelity and other brokers block trades until the halt is lifted.

Common halt reasons:

* Upcoming **news releases** or **earnings announcements**

* **High volatility or circuit breaker triggers
* Technical issues with the exchange
✅ **Tip:** Verify [NASDAQ Halt Notices](https://www.nasdaqtrader.com/trader.aspx?id=tradehalts) for the latest information before attempting again.
---
## Fixes for “Unable to Trade” Errors on Fidelity
| Problem                                | Possible Cause                    | Fix                          |

| -------------------------------------- | --------------------------------- | ---------------------------- |

| “Buy” or “Sell” button greyed out      | Unsettled funds                   | Wait for T+2 settlement      |

| Trade rejected at submission           | Account restriction               | Check “Messages & Alerts”    |

| Error message “Order cannot be placed” | Platform cache or expired session | Log out/in or clear cache    |
| “Market closed” error                  | Off-hours trading attempt         | Resubmit during open session |
| No execution even with correct order     | Trading halt                      | Check with exchange notice   |

---

When It's a Platform or Connectivity Issue

If you're consistently experiencing errors in apps or websites:

* Update the **Fidelity app** to the newest version.

* Try a different browser: Chrome, Edge, Firefox.

* Disable **ad blockers or VPNs** that interfere with secure logins.

* Reboot your device and reconnect your network.

In case it doesn't work out, this might mean a temporary **Fidelity server outage**-very unlikely but possible.

---

## **Checking for Maintenance or System Outages

Fidelity periodically updates its systems during non-market hours. If your trades aren't going through, please see:
Fidelity System Alerts Page: https://www.fidelity.com/security/fidelity-system-updates

You can also check **Fidelity's Twitter feed (@Fidelity)** for real-time outage announcements.

-

When to Contact Fidelity Support (888-684 ☏ 9487)

If you have reviewed your account and can't identify the issue, then it's time to contact Fidelity Support.

⚠️ **Important:** Before calling **888-684 ☏ 9487**, always **verify the number directly on [Fidelity.com](https://www.fidelity.com)** or your monthly statement. Fidelity will never request login credentials via unsolicited calls.

When you call:

* Have the **account number** ready.

Note the **stock symbol**, **order type**, and **error message.

* Ask if there's a **restriction, system delay, or compliance hold.

You can also use the **Secure Message Center** within your account for documented support.

---

## **Frequently Asked Questions (FAQs)
**Q1: Why is my “Buy” button disabled in Fidelity?
A1: Your funds may be unsettled, you may have a cash account restriction, or the market is closed.
**Q2: Can unsettled trades prevent me from selling?

A2: Normally not, unless there is a compliance or system hold; then the sales are temporarily held.

**Q3: Why did Fidelity block my trades after multiple day trades?

A3: You have probably triggered the Pattern Day Trader rule. Accounts under $25,000 get restricted.

**Q4: I Deposited Money Today but Can’t Buy Stocks — Why? 
A4: Deposits via ACH or mobile check must clear before you are able to trade with them.

Q5: Should I call 888-684 ☏ 9487 if I still can’t trade? 
A5: Yes — but **only after confirming** that number on Fidelity’s official site or your account. 

**Q6: Can I trade after hours if the market is closed? 
A6: Yes, but only through **limit orders** in pre-market (7–9:28 AM ET) or after-hours (4–8 PM ET).

 **Key Takeaways on Fidelity Trading Restrictions** * Most “Can’t Buy or Sell” problems are due to **settlement holds, restrictions, and technical glitches**. * **Always check your Messages & Alerts section first. * **Unsettled cash and T+2 rules** often explain temporary lockouts. * Check the trading hours, refresh your session and try again. * If still unresolved, contact verified Fidelity support, confirm before calling 888-684 ☏ 9487. Confidence.

**Conclusion** Anytime you find yourself wondering, *“Why can’t I buy or sell stocks on Fidelity?”*, remember: it is rarely permanent. Whether it's **unsettled funds, account restrictions, or market halts**, you can usually fix the problem within minutes. By following the above steps for troubleshooting and reaching out only through **official Fidelity support channels**, you'll get safely and confidently back into trading. Confirm any phone number from the website, such as **888-684 ☏ 9487**, directly at **[Fidelity.com](https://www.fidelity.com)**, before making contact.

Related Article
-
 [Fidelity Trading Platform Error Codes – What They Mean & How to Fix Them](https://hackmd.io/@3CGofDuySXu8C5wcrugPvw/B1eO6VkeWe) / [Fidelity Active Trader Pro Login or Sync Issues (2025 Solutions)](https://hackmd.io/@3CGofDuySXu8C5wcrugPvw/BJEVoE1g-g) / [Pending Trades or Funds on Hold in Fidelity Stock Account – Step-by-Step Fix](https://hackmd.io/@3CGofDuySXu8C5wcrugPvw/HyRxFEkl-e) / [Fidelity Stock Transfer Delays – Why They Happen and How to Resolve Them](https://hackmd.io/@3CGofDuySXu8C5wcrugPvw/BJbxu4kxbg) /[ Fidelity Trade Rejected? Settlement, Margin & Fund Rules Explained](https://hackmd.io/@3CGofDuySXu8C5wcrugPvw/rkjvxEkgWe) / [Why Can’t I Buy or Sell Stocks on Fidelity? Troubleshooting Guide](https://hackmd.io/@3CGofDuySXu8C5wcrugPvw/SJosJVye-l) / [Fidelity Order Not Executed – Common Causes and Fixes](https://hackmd.io/@3CGofDuySXu8C5wcrugPvw/SydeqQ1xWg) / [Fidelity Stock Trade Not Settled – Understanding the T+2 Rule](https://hackmd.io/@3CGofDuySXu8C5wcrugPvw/HJDQDXJlZg) / [Fidelity Stock Account Not Showing Cash or Holdings? Here’s What to Do](https://hackmd.io/@3CGofDuySXu8C5wcrugPvw/rkIpfmJlWe)