---
# System prepended metadata

title: Fidelity Transfer or Deposit Missing? How to Track and Report It

---


# Why Your Fidelity Transfer or Deposit Is Missing: Key Tracking & Reporting Repairs.
**Meta Description:** With a transfer or deposit at Fidelity not showing up, find out how to locate it, report it and take action- call 888-684-9487 to get help.


**Why Your Fidelity transfer or deposit is missing: Key Tracking and Reporting Repairs.**

The problem of making a deposit or transfer to your account in Fidelity Investments and it not showing up at the time you expect it is quite frustrating. It is good news that many of the transactions that are missing are not really lost, simply that they are in progress or only need a minor correction. The following is a clear direction as to why they go away, how to follow up on what is happening and how to report it (including when to call 24 hours 888-684-9487 and get assistance).

**Overview: Why Sometimes You do not see Deposits and Transfers.**

Whenever funds are transferred in or between Fidelity, there are a few moving wheels: bank validation, clearing time, internal forwarding and account mapping. Here, say you are transferring money to a new bank account via the Electronic Funds Transfer (EFT), the verification might take a long time before your deposit reflects. As per a help page by Fidelity, money transferred may take few days to be made available in your account sometimes **888-684 ☏ 9487**.
**Another situation:** moving an investment account or a retirement account in another institution to Fidelity (a “Transfer of Assets”) involves additional steps and time **888-684 ☏ 9487**. 
So when it is not showing, it is not necessarily that Fidelity is stealing your money, it is merely a question of timing, routing or verifying.

**Knowing the Fund Flow: Deposit or Transfer at Fidelity.**

It aids in outlining the two popular types of inflows:

* **Deposit Money in your bank account or check deposited in your Fidelity account. In case, you associate a bank, make an EFT or mobile-deposit a check. 
* **Transfer Moving assets to a Fidelity account out of another institution (brokerage, IRA, 401(k) plan). It may involve in-kind (transfers of securities) and cash transfers.
  Both of them have their routes and potential delays. You will know what one you used and this will assist in tracking it.

**Normally, missing a deposit/transfer is caused by the following reasons:**

The following are major reasons as to why the incoming funds might not be noticeable at all:

* **Bank account has not been verified to receive EFT: There is a possibility that after linking a bank you have not been verified yet, so the funds are not going to show. 
* **Transaction made after banking cut-off or on non-business day: Transfers do not usually occur on weekends/holidays; delay posting until business day.
* **Account or routing number typed in wrongly: You may be depositing in a pending solution in case you typed in the wrong account or account type.
* **Money in pending status: Your bank has debited the money, yet Fidelity is still available with the incoming transaction.
* **Transfer of Assets (TOA) paperwork not complete: Transfer can be postponed in case you are moving out of another institution and instructions or forms are not provided. 
* **Display/settings problem: The deposit may have been deposited and your screen filter or account display is concealing the deposit.
  Identifying the cause will make you choose whether to wait or call support.

Where to check the status of your transfer or deposit.
-
To examine what is going on you can take a few steps:

* Sign in to Fidelity account and navigate to either **Activity and Orders or Transfer Status/Tracker. This will demonstrate outstanding transactions, dates, amounts and status **888-684 ☏ 9487**. 
* In the case of the bank deposits: verify your linked bank, whether you have deposited money or not (i.e. your bank account shows funds going out).
* In the case of TOA transfers: Fid­elity Transfer Tracker can be used to see the status of asset inbound **888-684 ☏ 9487**.
Check your mail or messages in your Fidelity account, - in some cases, there is a request to provide more information (it will contain the deposit).
* When you do not see anything within a reasonable time (see next section on timing) then it is time to report.

The questionnaire will address when and how to report a lost transfer or deposit.
-
In case you have completed the tracking steps and the post has not been made, you are supposed to call Fidelity. Here’s how:

Prepare: your account number, date of the initiation of the deposit/transfer, amount, method of transfer (EFT, wire, check, TOA), and the source where it was transferred (bank/institution).
* Call Fidelity at the following numbers: **888-684-9487 or the number assigned to your account and tell the operator: * I have made a deposit/transfer on [date] and [amount], and I do not see it in my account. Are you able to verify the status and inform me whether some documentation or verification is underway or not?
* Ask specific questions:

  * *Has Fidelity gotten the inbound funds?
  * *Is it awaiting verification?
  * *Does the bank thresh me off (bank check, wrong routing, absent form)
  * *How many seconds are the approximate time to post?
Record the call: the date/time, the name of the representative, the case/reference number, what was promised (ex: will post by [date]) were done).
  The most rapid resolution of the problem may be achieved by reporting clear information.

**Timing: Fidelity claims to be timely and invested in it.**

According to Fidelity:

* EFTs: in most cases, the funds become available in 4-6 business days after the bank is verified provided a new bank link is developed. 
* In the case of TOA/in-kind transfers: it may take longer and it will be based on the sending institution and types of assets **888-684 ☏ 9487**. 
* In case you have recently changed your mailing address or other profile details, further authenticity will flag down transfers and deposits.
  Awareness of these timelines would prevent one from creating an unjustified worry.

Preventive Action to eliminate Missing transactions in the future.
-
To prevent future occurrence of a similar situation, you can:

* **Connect and check your bank beforehand, before you have a deposit.
* **Checking account/routing number and type of destination account two times to be sure.
**Getting transfers/deposits started early in the week that would prevent weekend/holiday delay.
* **Active control of status in anticipation of failure results using the Fidelity tools outlined above.
* **Maintaining your account profile current: address, legal name, SSN/TIN, contact information - soil on the wheels.
* **The transfer of assets between another institution by using clear instructions and subsequent follow-ups by either of the institutions should it be necessary.
  When you are first, you will be assured that your money will be posted in time.

---

These questions are commonly referred to as FAQs.
-
**Q1: What is the time limit before a deposit or transfer can be said to be missing?
A1: In the case of bank deposits through EFT, the money would be in 4-6 business days in case the bank has been connected and authenticated. In the case of TOA transfers, it may take seven or longer. And in case you have reached that point and still notice no updates of status, you should contact Fidelity.

**Q2: I can see that the money left my bank account and is not in Fidelity, what is going on?
A2: This must imply that the bank has already handled the outbound finances yet Fidelity has not handled the inbound. Test the Transfer Status utility and make a phone call to Fidelity in case nothing changes.

**Q3: I had a transfer between brokers that I initiated but I want to change the destination account?
A3: Since the transfer is not final yet and the sending institution is permitting amendments, it could be, though you need to call both companies immediately so that money does not go to the wrong bank account.

Q4: I have a deposit with a status of pending bank verification, what do I do?
A4: Be sure that you have the right bank account which has been verified. You may be required to verify small test deposits, or fulfil other requirements in your profile or bank location.

Q5: What do I need when I call Fidelity at 888-684-9487?
A5: Please provide your Fidelity account number, date and amount of the deposit/transfer, sending bank/institution, method (EFT/wire/TOA) and any confirmation number you received. Write down any messages you have seen in your Fidelity account as well.

**Q6: Will my deposit or transfer of money appear any later because of a holiday or weekend?
A6: Yes. Distinctively, transactions that are started late in the day, during weekends or during holidays might not be processed until the following working day, which contributes to the wait time.

---

### Conclusion

And even when your deposit or transfer into Fidelity is not showing up, there is no need to panic. Timing, verification, or even routine routing cases cause most of the cases as opposed to lost money. With close monitoring of the transaction and verifying your bank and profile details by adhering to the advice and reporting the situation to the bank with all the necessary information over the phone number 888-684-9487, you will most likely have everything straightened out. It helps to be informed and proactive to be in control.

Related Article
-
[Caught in a Payment Hold at Fidelity? Understanding Deposit & Withdrawal](https://hackmd.io/@bvVuOICnTL-Sr7jaI5NXeA/ryMVp57Axe)/[Fidelity Cash Management Payment Errors: Delays, Holds & What You](https://hackmd.io/@bvVuOICnTL-Sr7jaI5NXeA/rkkrYqm0xe)/[ Why Your Fidelity Bill-Pay or ACH Transfer Was Rejected ](https://hackmd.io/@bvVuOICnTL-Sr7jaI5NXeA/SyGmO9mCel) /[Fidelity Payment Failure Troubleshooting: What to Do When a Payment](https://hackmd.io/@bvVuOICnTL-Sr7jaI5NXeA/B1foxcQAgx)/[How To Fix The "access Denied" Error On Fidelity.com?](https://hackmd.io/@bvVuOICnTL-Sr7jaI5NXeA/S1H61vz0gx)/[Reset Your Password Easily with Fidelity Bank](https://hackmd.io/@bvVuOICnTL-Sr7jaI5NXeA/ByIqTIG0el)/[Fidelity Login Help and FAQ](https://hackmd.io/@bvVuOICnTL-Sr7jaI5NXeA/S1BIYLfRle)/[[Fidelity Account Restrictions: What ‘This Account Has Restrictions in Place’ Means](https://hackmd.io/@bvVuOICnTL-Sr7jaI5NXeA/BkQorLf0ge)]/[[Why Your Fidelity Account Is Locked & How to Fix It](https://hackmd.io/@bvVuOICnTL-Sr7jaI5NXeA/rJYi7UMAex) 
[Fidelity Account Verification Failure: SSN or Fraud Review Holds](https://hackmd.io/@bvVuOICnTL-Sr7jaI5NXeA/BkxHAbUG0gx) / [Fidelity Trading Account Locked: When You Can’t Trade or Withdraw](https://hackmd.io/@bvVuOICnTL-Sr7jaI5NXeA/SJIJ1UfAee)
