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title: ' Fidelity Trading Platform Error Codes – What They Mean & How to Fix Them'

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# **Fidelity Trading Platform Error Codes – What They Mean & How to Fix Them (2025 Guide)

**Meta Description:

Fidelity Trading Platform Error Codes – What They Mean & How to Fix Them. Learn the meaning behind Fidelity error messages, quick fixes, and when to contact official Fidelity support- 888-684-9487 on Fidelity

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Overview

When using **Fidelity's Trading Platforms**—Active Trader Pro, the mobile app, or the Fidelity.com web interface—you will occasionally be faced with an **error code** or message that interrupts an order.

Most of these codes are for **login validation, settlement timing, order parameters, or server connectivity** and can normally be resolved in a few steps.

Total time taken to solve the problem:

## **1 – Login or Authentication Error Codes**
| Code to be used     | Meaning                                  | How to Fix                                                                                      |
| --------------- | --------------------------------------- | --------------------------------------------------------------------------------------------- |
| **1013 / 1020** | Session expired or credentials invalid. | Close the app, relaunch, and sign in again. Check that your password hasn’t recently changed. |

| **1032**        | Two-factor authentication mismatch.     | Check your authenticator or text code; ensure your device clock is set correctly.

| **1045**        | Too many login attempts.               | Wait 30 minutes or reset your password through the official Fidelity site.                    |

Tip: If problems logging in persist, reinstall Active Trader Pro (ATP) or delete cookies for fidelity.com using your web browser.

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## **2 – Order-Placement Error Codes**
| Example Code          | Meaning                                          | Resolution                                                         |
| ------------ | ------------------------------------------------ | ------------------------------------------------------------------------------------------------- |
| **2004**     | “Insufficient buying power.”                     | Check settled cash or margin availability before placing the trade.                               |

| **2010**     | “Order price outside market range.”              | Adjust limit price within the current bid-ask spread                                             |

| **2025**     | “Order rejected – trade not allowed in account.” | The symbol may be restricted, such as a penny stock or options level. Check your trading permissions.

| **2031**     | “Funds not available.”                           | Wait until T + 2 settlement or deposit clearance completes.                                       |
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## **3 – Settlement and Cash-Availability Errors**
| Error Code | Explanation                           | Fix                                                                                             |

| ---------- | ------------------------------------- | ----------------------------------------------------------------------------------------------- |

| **3001**   | Trade attempted with unsettled funds. | Wait until the *Available to Trade – All Settled* balance updates.                             |

| **3003**   | “Good-faith violation risk.”          | Cancel the order or use a margin account.                                                       |

| **3009**   | “Freeride violation.”                 | Stop reusing proceeds before settlement; after repeated warnings the account may be restricted. |
These messages usually occur after selling a stock and trying to immediately buy another before funds settle.
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## **4 – Margin and Maintenance-Related Codes**

| Code     | Description                         | Solution                                                                      |

| -------- | ----------------------------------- | ----------------------------------------------------------------------------- |

| **4002** | Margin call or insufficient equity. | Deposit additional funds or sell holdings to restore maintenance levels.      |
| **4007** | “Pattern Day Trader restriction.”   | Maintain $25,000 equity or reduce intraday trades.                            |
| **4010** | “Short sale not permitted.”         | The stock may be hard-to-borrow; try a different security or contact support. |


## **5 – Connectivity or Data-Sync Error Codes**

| Code     | Meaning                           | Quick Fix                                                 |

| -------- | --------------------------------- | --------------------------------------------------------- |

| **5001** | Unable to retrieve the real-time quote feed. | Check network, VPN, or firewall settings. Restart ATP.    |
| **5004** | “Server not responding.”          | Fidelity servers may be updating; retry after 15 minutes. |
| **5012** | Data stream timeout.              | Lower watch-list size or refresh network connection.      |
Ensure firewall-ports 443 and 4433 are open, and antivirus exceptions include atp.exe.

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## **6 – Platform or Technical Error Codes**

| Code     | Cause                         | Resolution                                                                |

| -------- | ----------------------------- | ------------------------------------------------------------------------- |

| **6000** | Outdated platform build.      | Run Fidelity Update Manager or reinstall.                                 |
| **6005** | Corrupted user profile.       | Rename the folder 'Documents\\Fidelity Active Trader Pro\\Profiles' to 'Profiles_old'.
| **6010** | Java/.NET dependency missing. | Reinstall the runtime libraries from Fidelity’s installer package.            |

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## 7 - When to Check With Fidelity Support (⚠ Confirm Number First)

If error codes persist after basic troubleshooting:

1. Go to **[Fidelity.com → Customer Service → Contact Us](https://www.fidelity.com/customer-service/contact-us)** and verify the appropriate, current phone number.

2. Have ready:

* Username of your account, not password

* Error code(s) and timestamps

* Platform version, such as ATP 23.2.5

* Operating system and browser info

⚠ **Security Reminder:** Fidelity will **never** call you first or request login credentials by phone. Always verify any number—including 888-684-9487—on the official website before dialing.


**FAQs**
-
**Q1: Why do I keep seeing “Funds Not Available” even after selling stock?

**A1:** Settlement of sales proceeds is after T + 2 days; use margin or wait until the settlement date.

**Q2:** Is a “Pattern Day Trader” warning permanent?
A2: No, but the account remains restricted until you maintain $25 k equity or 90 days pass.


Q3: My Active Trader Pro won’t open and shows “6000.” What do I do?
**A3:** Download the latest build from your Fidelity account's **Downloads** page. 

Q4: Can I fix “Server Not Responding (5004)” myself? 
**A4:** Usually yes—disable VPNs and check your network.

Q5: Should I call 888-684-9487?
A5: Only if that number is confirmed on Fidelity's official Contact Us page.

--- Key Takeaways The most common *Fidelity Trading Platform Error Codes* relate to settlement timing, permissions, or connectivity. * Always note the code and check Fidelity's help center for specific meanings. * Keep software updated, check the availability of funds, and regularly clear caches. * For unresolved codes, ask for **official Fidelity support**—check any number, for example 888-684-9487, on Fidelity.com first

--- Conclusion **Fidelity Trading Platform Error Codes** are not always an indication that something is wrong with one's account. Understanding what each code means and following the step-by-step fixes above will solve most issues in a matter of minutes. If a problem persists beyond routine troubleshooting, reach out only through **verified Fidelity channels for secure assistance.

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