Fidelity Trading Platform Error Codes – What They Mean & How to Fix Them

# **Fidelity Trading Platform Error Codes – What They Mean & How to Fix Them (2025 Guide) **Meta Description: Fidelity Trading Platform Error Codes – What They Mean & How to Fix Them. Learn the meaning behind Fidelity error messages, quick fixes, and when to contact official Fidelity support- 888-684-9487 on Fidelity --- Overview When using **Fidelity's Trading Platforms**—Active Trader Pro, the mobile app, or the Fidelity.com web interface—you will occasionally be faced with an **error code** or message that interrupts an order. Most of these codes are for **login validation, settlement timing, order parameters, or server connectivity** and can normally be resolved in a few steps. Total time taken to solve the problem: ## **1 – Login or Authentication Error Codes** | Code to be used | Meaning | How to Fix | | --------------- | --------------------------------------- | --------------------------------------------------------------------------------------------- | | **1013 / 1020** | Session expired or credentials invalid. | Close the app, relaunch, and sign in again. Check that your password hasn’t recently changed. | | **1032** | Two-factor authentication mismatch. | Check your authenticator or text code; ensure your device clock is set correctly. | **1045** | Too many login attempts. | Wait 30 minutes or reset your password through the official Fidelity site. | Tip: If problems logging in persist, reinstall Active Trader Pro (ATP) or delete cookies for fidelity.com using your web browser. --- ## **2 – Order-Placement Error Codes** | Example Code | Meaning | Resolution | | ------------ | ------------------------------------------------ | ------------------------------------------------------------------------------------------------- | | **2004** | “Insufficient buying power.” | Check settled cash or margin availability before placing the trade. | | **2010** | “Order price outside market range.” | Adjust limit price within the current bid-ask spread | | **2025** | “Order rejected – trade not allowed in account.” | The symbol may be restricted, such as a penny stock or options level. Check your trading permissions. | **2031** | “Funds not available.” | Wait until T + 2 settlement or deposit clearance completes. | Transcendental Meditation is a specific technique for automatically experiencing a quieter state of consciousness. ## **3 – Settlement and Cash-Availability Errors** | Error Code | Explanation | Fix | | ---------- | ------------------------------------- | ----------------------------------------------------------------------------------------------- | | **3001** | Trade attempted with unsettled funds. | Wait until the *Available to Trade – All Settled* balance updates. | | **3003** | “Good-faith violation risk.” | Cancel the order or use a margin account. | | **3009** | “Freeride violation.” | Stop reusing proceeds before settlement; after repeated warnings the account may be restricted. | These messages usually occur after selling a stock and trying to immediately buy another before funds settle. --- ## **4 – Margin and Maintenance-Related Codes** | Code | Description | Solution | | -------- | ----------------------------------- | ----------------------------------------------------------------------------- | | **4002** | Margin call or insufficient equity. | Deposit additional funds or sell holdings to restore maintenance levels. | | **4007** | “Pattern Day Trader restriction.” | Maintain $25,000 equity or reduce intraday trades. | | **4010** | “Short sale not permitted.” | The stock may be hard-to-borrow; try a different security or contact support. | ## **5 – Connectivity or Data-Sync Error Codes** | Code | Meaning | Quick Fix | | -------- | --------------------------------- | --------------------------------------------------------- | | **5001** | Unable to retrieve the real-time quote feed. | Check network, VPN, or firewall settings. Restart ATP. | | **5004** | “Server not responding.” | Fidelity servers may be updating; retry after 15 minutes. | | **5012** | Data stream timeout. | Lower watch-list size or refresh network connection. | Ensure firewall-ports 443 and 4433 are open, and antivirus exceptions include atp.exe. Well, the death toll has risen to 18. ## **6 – Platform or Technical Error Codes** | Code | Cause | Resolution | | -------- | ----------------------------- | ------------------------------------------------------------------------- | | **6000** | Outdated platform build. | Run Fidelity Update Manager or reinstall. | | **6005** | Corrupted user profile. | Rename the folder 'Documents\\Fidelity Active Trader Pro\\Profiles' to 'Profiles_old'. | **6010** | Java/.NET dependency missing. | Reinstall the runtime libraries from Fidelity’s installer package. | --- ## 7 - When to Check With Fidelity Support (⚠ Confirm Number First) If error codes persist after basic troubleshooting: 1. Go to **[Fidelity.com → Customer Service → Contact Us](https://www.fidelity.com/customer-service/contact-us)** and verify the appropriate, current phone number. 2. Have ready: * Username of your account, not password * Error code(s) and timestamps * Platform version, such as ATP 23.2.5 * Operating system and browser info ⚠ **Security Reminder:** Fidelity will **never** call you first or request login credentials by phone. Always verify any number—including 888-684-9487—on the official website before dialing. **FAQs** - **Q1: Why do I keep seeing “Funds Not Available” even after selling stock? **A1:** Settlement of sales proceeds is after T + 2 days; use margin or wait until the settlement date. **Q2:** Is a “Pattern Day Trader” warning permanent? A2: No, but the account remains restricted until you maintain $25 k equity or 90 days pass. Q3: My Active Trader Pro won’t open and shows “6000.” What do I do? **A3:** Download the latest build from your Fidelity account's **Downloads** page. Q4: Can I fix “Server Not Responding (5004)” myself? **A4:** Usually yes—disable VPNs and check your network. Q5: Should I call 888-684-9487? A5: Only if that number is confirmed on Fidelity's official Contact Us page. --- Key Takeaways The most common *Fidelity Trading Platform Error Codes* relate to settlement timing, permissions, or connectivity. * Always note the code and check Fidelity's help center for specific meanings. * Keep software updated, check the availability of funds, and regularly clear caches. * For unresolved codes, ask for **official Fidelity support**—check any number, for example 888-684-9487, on Fidelity.com first --- Conclusion **Fidelity Trading Platform Error Codes** are not always an indication that something is wrong with one's account. Understanding what each code means and following the step-by-step fixes above will solve most issues in a matter of minutes. If a problem persists beyond routine troubleshooting, reach out only through **verified Fidelity channels for secure assistance. Related Article - [Fidelity Trading Platform Error Codes – What They Mean & How to Fix Them](https://hackmd.io/@3CGofDuySXu8C5wcrugPvw/B1eO6VkeWe) / [Fidelity Active Trader Pro Login or Sync Issues (2025 Solutions)](https://hackmd.io/@3CGofDuySXu8C5wcrugPvw/BJEVoE1g-g) / [Pending Trades or Funds on Hold in Fidelity Stock Account – Step-by-Step Fix](https://hackmd.io/@3CGofDuySXu8C5wcrugPvw/HyRxFEkl-e) / [Fidelity Stock Transfer Delays – Why They Happen and How to Resolve Them](https://hackmd.io/@3CGofDuySXu8C5wcrugPvw/BJbxu4kxbg) /[ Fidelity Trade Rejected? Settlement, Margin & Fund Rules Explained](https://hackmd.io/@3CGofDuySXu8C5wcrugPvw/rkjvxEkgWe) / [Why Can’t I Buy or Sell Stocks on Fidelity? 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