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title: How to Use HP Print and Scan Doctor App to Fix Printer?

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**How to Use HP Print and Scan Doctor App to Fix Printer?**
Are you looking for a troubleshooting app for your HP printer? Then HP Print and Scan Doctor app must be a great choice for all your requirements. A free tool available for the Windows operating system that helps solve most of your printing problems. In this blog we will delve into the aspects and features of the HP Print and Scan Doctor app in detail.
![](https://hackmd.io/_uploads/HJQk49hSh.jpg)


**HP Print and Scan Doctor (Windows)**
In this section, we will go through the HP Print and Scan Doctor steps/procedure to solve all the common printing and scanning problems that exist with your HP printer. This can solve problems like printer offline, damaged printer driver; scan error, print job stuck in the printer, and wireless/wired connectivity error.

**Download and install HP Print and Scan Doctor**
Initially, you need to download the HP Print and Scan Doctor on your computer that is connected to your printer. Now turn on your printer and make sure you have enough ink and paper. Now navigate to HP official site and download HP Print and Scan Doctor app. Then follow the instructions to complete the installation process.

**Get started with the app**
Once installed, open the app. From the welcome screen, tap the home button to locate your printer. On the next screen, click the print fix or scan fix button.

**Things you need to know to review the result**
While using the HP Print and Scan Doctor, you should be aware of some of the signs and checks. Below are the results to know the operation and the result of the application.

* A cross indicates a problem. You need to follow the instructions below to solve the problem
* An exclamation point shows that attention is required with any case, but you have left it out without acknowledgment.
* A wrench indicates that a problem has been found, but is resolved automatically by the HP Print and Scan Doctor
* A green check mark represents that all is well and your printer has passed the test
* Troubleshooting your HP printer with the HP Print and Scan Doctor

**How to reset the HP printer?**
* Initially click on the printer
* Then on the next page, tap on the Reset option
* This will reset your printer's hardware or memory

**How to open HP printer web settings?**
* Initially click on the printer
* Then on the next page, tap on the Open Printer Web Page option
* This will help you access the embedded web server to view the printer's settings.

**How to check HP Instant Ink, ePrint account status along with printer application status?**
* Initially click on the printer
* Then on the next page, tap on the Web Services option
* This will help you view your ePrint cloud printing account information
* You can also check Instant Ink registration status
* Then click Print ePrint Instructions Page to get your printer's claim code

**How to get information about your HP printer hardware and software?**
* Initially click on the printer
* Then on the next page, tap on the Advanced Printer Data option
* This will help you see locate the serial number
* You can also check the firmware version, software information, warranty status
* And along with that, you can find the information about the print head of the HP printer.

**How to check ink and toner cartridge levels along with their information?**
* Initially click on the printer
* Then on the next page, tap on the Supply Levels option
* This will help you find the quantity of toner and ink cartridges.
* You can also check the warranty status and installation status

**How to align the print heads and clean the print heads of your HP printer?**
* Initially click on the printer
* Then on the next page, tap on the Printer Services option
* This will automatically clean your print heads and follow the print head alignment process.

**How to find and access the router settings?**
* Initially click on the Network option
* Then, on the next page, tap on the Open Router Web Page option
* This will help you see your Internet name and password.
* You can also change network credentials on this page

**How to troubleshoot and fix firewall related issues?**
* Initially click on the Network option
* Then, on the next page, tap on the Troubleshooting Firewalls option
* Now follow the next guidelines or instructions to resolve the firewall issues you are experiencing with your HP printer.

**How to check and find the network information along with its status?**
* Initially click on the Network option
* Then, on the next page, tap on the option Show advanced information
* This will help you to print out information, check IP address, Internet status, signal strength and security types.
* If there is a list of available network signals, you can click the Show Wireless Information option to view the network key.

**How to print an information report?**
* Initially click on the printer
* Then on the next page, tap on the Printer Services option
* This will help you print an information report
* Always keep in mind that you should load your printer with enough ink and paper to start the printing process.
* If there is not enough paper, the printer could not print the information report

**HP Print and Scan Doctor (Mac)**
At this time, HP Print and Scan Doctor for Mac OS is not built and is not available.

We hope this blog has been really helpful to you during your difficult situation in dealing with printing and scanning issues with our HP printer.