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# System prepended metadata

title: Freshchat

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# Freshchat
Yellow.ai Integration with Freshchat allows you to seamlessly connect your Freshchat service with the yellow.ai platform.


In this article you will learn how to integrate yellow with Freshchat, follow the steps below: 


1. Navigate to **Integrations** and search for Freshchat under **All integrations**.

![](https://cdn.yellowmessenger.com/fDLSt6FZ4GJV1667370185339.png)

2. Navigate to Admin Settings -> Account Settings -> Integration Settings for App Id of your Freshchat application. 
3. Navigate to Admin Settings -> API Tokens. Click on Generate Token, you'll get your API token.
4. For Channel Id, you'll have to make an API call to /channels route. Add Authorization header as 'Bearer YOUR_API_TOKEN', you'll receive channel Id in the response.

![](https://cdn.yellowmessenger.com/kEJN6xkq5n0X1667370247026.png)

5. Now you have to copy Webhook URL from Integrations page. Then navigate to Admin Settings -> Webhooks and paste the copied URL in the prompt.


6. Click **Connect**.


**Use Case**
In this integration you can use raise ticket node to start conversation with Freshchat Agent. Firstly you'll have to select Freshchat from the dropdown, add necessary parameters.Then you can trigger the journey where tickets will be assigned to Freshchat agents.



| Field Name | Description |
| -------- | -------- |
| Group ID     | Gorup ID can be assigned to the conversation raised from the bot, which can be useful to identify which group of agents can handle the ticket.   |
| User ID   |  User ID can help with reopening the old tickets where user has already been created.  |

![](https://cdn.yellowmessenger.com/HsU5L33MabKz1668488827102.png)