# How do I get help with my OnlyFans account?
# Onlyfans Customer Service|1–866–542–7780 | Support Number for Refund

[OnlyFans does have phone support](https://onlyfans.bettermode.io/forum/post/how-do-i-get-help-with-my-onlyfans-account-JwmsJVGqp12hHeX), but they do offer several official ways to get assistance. This guide walks you through all of them—step by step—so you can resolve your issue and get back to using your account smoothly.

**🔍 Common Issues People Have With OnlyFans**
Before diving into how to get help, let’s look at the most common types of problems people need support for:

For Creators:
Trouble verifying identity (KYC process)

Payout delays or issues connecting bank accounts

Account flagged, suspended, or under review

Issues uploading content

Difficulty accessing old messages or media

Technical bugs or glitches

For Subscribers:
Unable to log in or reset password

Payment declined or double-charged

Trouble canceling a subscription

Content not loading after payment

Unauthorized charges

Account deactivation

No matter what your issue is, OnlyFans has a support team dedicated to resolving it. Here’s how to reach them.

✅ The Best Ways to Get Help With Your OnlyFans Account
**1. Use the Official OnlyFans Help Center
Start here:**
👉 https://help.onlyfans.com

The Help Center is packed with articles on frequently asked questions. You can browse by category:

Account setup

Payments and subscriptions

Content and posting

Technical issues

Safety and security

Identity verification

Each article provides step-by-step instructions to help you resolve common problems without needing to contact support.

✅ Tip: Use the search bar to type keywords related to your issue (e.g., “payout not received” or “reset password”).

**2. Submit a Request to OnlyFans Support**
If you can’t find the answer in the Help Center, you can contact support directly using the request form:

👉 https://onlyfans.com/complaints

Here’s how:

Go to the link above.

Fill in your email (make sure it’s the one linked to your OnlyFans account).

Choose the category of your issue:

Account access

Payments

Content problems

Verification

Other

Describe your issue clearly and attach screenshots if needed.

OnlyFans usually replies within 24–72 hours depending on the issue.

💡 Tip: Be polite, clear, and specific in your message. Include relevant dates, transaction IDs, or error messages.

**3. Contact OnlyFans via Email (Official Support)**
If you’d prefer to email support directly, use this official email address:

📧 [e-mail]

You can also use:

[e-mail] – For legal or verification issues

[e-mail] – For press/media inquiries

[e-mail] – For copyright takedown or DMCA requests

When emailing, always include:

Your registered email address

Your username (if applicable)

A clear description of the problem

Any relevant attachments (screenshots, receipts, etc.)

**🔐 Account Access Problems?** Try These First
If you’re locked out of your OnlyFans account or forgot your password, follow these steps:

**👉 Reset Your Password**
Go to https://onlyfans.com/forgot_password

Enter your email address

Click the password reset link sent to your inbox

Make sure to check your spam or junk folder if the email doesn’t show up.

**👉 Trouble With Two-Step Verification?**
If you’ve enabled 2FA and lost access to your device or authenticator app:

Use your recovery code that you saved when setting up 2FA.

If you don’t have it, contact support at [e-mail] and explain the situation.

**💳 Payment Issues: What To Do**
OnlyFans accepts cards like Visa and Mastercard, but payments may sometimes fail due to:

Bank blocks (especially for adult content platforms)

Expired cards

Insufficient funds

Too many failed attempts

What You Can Try:
Use a different card

Contact your bank to allow the transaction

Check if your card supports international or adult transactions

Try again after clearing your browser cache or using incognito mode

If you’ve been charged but didn’t receive access or were double-billed, contact OnlyFans via:

📧 [e-mail]
Include the transaction ID, date, and last 4 digits of the card used.

🪪 Identity Verification Problems (for Creators)
Creators must pass an identity check (KYC) to start earning. If you’re stuck on this step:

Make Sure:
You upload clear, high-quality photos of your ID

Your selfie matches your ID

Your name and birthdate are visible and match your bank info

If your application is rejected, check for an email with instructions. If unclear, email:

📧 [e-mail]
Subject: “Verification Help – [Your Username]”

**🚫 My Account Was Suspended or Under Review**
If your account is disabled, frozen, or under investigation, it’s usually due to:

Violation of Terms of Service

Chargebacks or disputes

Suspicious behavior or spam reports

Incomplete identity verification

To appeal or inquire about the status:

📧 [e-mail]
Subject: “Account Review – [Your Username]”

Include any explanations or evidence that supports your case.

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**⚠️ What Not to Do When Seeking Support**
Don’t trust third-party “OnlyFans support” websites. OnlyFans never asks for payment to help with account issues.

Don’t share your password or full ID unless asked through official channels.

Avoid using unofficial apps or plugins. They can get your account flagged or banned.

Stick to help.onlyfans.com and onlyfans.com email addresses.

**🛡️ Tips for Preventing Future Issues**
Use a strong, unique password.

Enable 2FA to secure your account.

Keep a backup of your content, especially if you’re a creator.

Avoid chargebacks as they may get your account flagged or suspended.

Update payment info before cards expire to avoid failed subscriptions or payouts.

Read the Terms of Service so you don’t accidentally violate platform rules.

**🗣️ Can I Talk to Someone at OnlyFans?**
OnlyFans does not offer phone support or live chat. All communication is handled through:

Email

Help forms

Official support portal

If you see a phone number online claiming to be “OnlyFans Support,” it’s a scam. Never call or pay third parties to fix your account.

**Final Thoughts**
**[Getting help with your OnlyFans account](https://onlyfans.bettermode.io/forum/post/how-do-i-get-help-with-my-onlyfans-account-JwmsJVGqp12hHeX)** is simple if you use the right channels. Most issues—whether it’s login problems, verification delays, payment errors, or account reviews—can be resolved by contacting OnlyFans support through their Help Center or official email.

**Key links to bookmark:**

🔗 Help Center

🔗 Submit a Request

📧 [e-mail]

Be patient, provide accurate details, and check your inbox regularly for updates.