# How To Contact Support.us.playstation.com Help center Live person

## Method 1 Call, email or write a letter to PlayStation

**1- Dial** 1-888-588-8639 to call PlayStation for immediate assistance. Use any phone to dial PlayStation's toll-free international customer support number between 8 a.m. and 5 p.m. m. and 8 p.m. m. PST so that you can speak directly with a representative. Explain the problem you are having so they can help you.
* Calling the customer service line is the fastest way to contact PlayStation for help with technical issues or account issues you are having.
* Please have your account information handy so the representative can better assist you.
* Tip: If you call after business hours, please leave a voice message explaining your problem and include your contact information so they can call you back.

**2-** Write a letter to Sony to contact PlayStation about legal matters. Write a professional letter explaining your problem or detailing why you are contacting PlayStation. Please include your account information and contact information so that PlayStation can follow up with you after receiving the letter. Address the letter to Sony, the company that produces and owns PlayStation, and request a response to your letter.
* Writing a letter is a good way to contact PlayStation about a legal or financial issue you are having with them.
* Send your letter as certified mail so you can be sure it will be delivered.
* Address the letter to:
* Sony Interactive Entertainment LLC
* 2207 Bridgepointe Parkway
* San Mateo, CA 94404
* United States of America

**3-** Please email for an official response to [e-mail]. Open your email in a web browser or on your smartphone and write a message explaining your issue or issue in detail, including any steps you've already taken to try to fix it. Please include your account information and contact information, and ask PlayStation support to contact you to discuss it.
* If you use email in a business situation, it should follow the format of a formal written letter.
* You can start with a hello and hello and close with a warm hello or kind regards.
* If you send an attachment, please verify that it is correct before sending it.
* Even if you live outside of the UK, a PlayStation representative will be able to redirect your email to the correct department or location if necessary.
* Email is the best way to receive an official response from PlayStation regarding an issue you're having if you need one for your records or for a lawsuit.
* Sending an email is also a good way to contact PlayStation if you haven't been able to reach them through other means.
* If you don't hear back after 48 hours, please send a follow-up email asking them to contact you.
* Please include your account information, name and a short description of your message in the subject line of the email so that PlayStation Support can easily reference it. For example, you could type "Account #123456 - Jack Smith - Console Damaged."

**4-** Please use the online form for media inquiries or press releases. If you are a member of the press or looking for an official press release or statement from PlayStation, open a web browser and go to playstation.com/en-us/media-inquiry-form-playstation4/. Enter your name, the organization you work for, your email address, and then write a short message requesting a statement from PlayStation. Check your inbox for a response from them.
If you do not receive any response within a week, please send an email to follow up on your inquiry.

## Method 2- Live chat with customer service

**1-** Go to the PlayStation website at http://playstation.com/. Open a web browser and enter the URL in its search bar and access the official PlayStation website. Allow the web page to fully load for all features to be active. Depending on your location, you may be directed to the PlayStation website that is relevant to your area.
* For example, if you live in the US, you may be redirected to http://us.playstation.com.
* No matter where you are or what site you are redirected to, you will still be able to access the same features and use the live chat service.
* If you are having trouble finding the web page, use a search engine such as Google or Bing and enter search terms.

### Method Tweet Ask PlayStation

**1-** Visit PlayStation Twitter at https://twitter.com/askplaystation. Open a web browser and type the URL to reach the @AskPlayStation Twitter page, or use the Twitter app on your smartphone or tablet to access it. Make sure you're logged into your account so you can communicate with the Page.[8]

**Tip:** If you don't have one, you can create a Twitter account in a few minutes.

**2-** Post a Tweet on the Page asking them to contact you. Select the option to post a Tweet on the @AskPlayStation page and write a short message that briefly explains the problem you are having. Please ask PlayStation Support to contact you via Twitter to help you resolve this.
* Posting a Tweet about an issue or question you have about games, online content, or consoles is a great way to get PlayStation's attention and get a response.
* Do not include personal or financial information in a public Tweet to stay protected.
* For example, you could post something like “Hello! My PlayStation was delivered with a big crack. Can I have a replacement sent to me or can I exchange the one I have in a store?”

**3-** Send a direct message if you include personal information. If you have a problem with your account or a billing issue, please choose the option to send a direct message to the @AskPlayStation page. Please explain the problem you are having in detail, as well as the steps you have already taken to try to resolve it. Include your account information and ask them to contact you about your issue.
* Direct messages are private and will not be seen by others, but you should still be careful to avoid sending your personal financial information, such as your credit card number.

**4-** Check your inbox and notifications regularly for a response. The support team that manages the @AskPlayStation page will send a response to your Twitter inbox or comment on your post requesting additional information so they can work to resolve your issue or issue. Keep an eye on your inbox for a message from them, and check your Twitter notifications for an alert that they responded to your post so you can give them any information or confirmation they need to fix it.
* If you don't hear from them after more than 2 days, send a direct message asking them to contact you.

## PlayStation Customer Support | How to talk to a live person on PlayStation

If you need to reach a live person at Playstation customer service. To speak to a live agent, you must press 5 and stay on the line (typical wait time is approximately 1-2 minutes). Playstation Live customer service agents are available from 6 a.m. to 5 p.m. m. to 10 p.m. m. PST Monday through Friday, 7 a.m. to 5 p.m. m. to 8 p.m. m. PST on Saturdays and Sundays.

**Alternatively, you can use the following other options available in the customer service phone menu:**

* For help accessing your Sony Playstation network account or resetting your PS password, press 1.
* If you have questions about charges to your Playstation Network Account, press 2.
* For help troubleshooting your PS4, controllers, or other peripherals, press 3.
* If you are calling for your Playstation VR, press 4.
* For all other queries, press 5.
### Playstation customer service hours
Playstation Live customer service representatives are available from 6 a.m. to 5 p.m. m. to 10 p.m. m. PST Monday through Friday, 7 a.m. to 5 p.m. m. to 8 p.m. m. PST on Saturdays and Sundays.

### Playstation Phone customer support
* The Playstation customer support phone number. Live customer service representatives are available from 6 a.m. to 5 p.m. m. to 10 p.m. m. PST Monday through Friday, 7 a.m. to 5 p.m. m. to 8 p.m. m. PST on Saturdays and Sundays.
* If you have questions about closed captioning, you should call 1-800-345-SONY.
### Playstation Customer Service Social Networks
* Sony Playstation customer support can be contacted via the Playstation Facebook page. Normally, the Playstation customer service representative responds within an hour.
* You can also contact Playstation support via the Playstation Twitter page.
* You can view the latest Playstation support videos on the Playstation Youtube page
### Sony Playstation Live Chat Support
You can start a live chat session with a Playstation support agent on the Playstation contact page by clicking the "US Live Chat" button. Chat is available from 6 a.m. to 5 p.m. m. to 10 p.m. m. PST Monday through Friday, 7 a.m. to 5 p.m. m. to 8 p.m. m. PST on Saturdays and Sundays.

Playstation Help Customer Service
You can see more information about Playstation on the Playstation support page.

### Playstation support email
For sponsorship or partnership opportunities via [e-mail]

* Playstation email addresses
* Workplace:
* 2207 Bridgepointe Pkwy.
* San Mateo, CA 94404

### Playstation Help Community Customer Support
You can ask a question about Sony Playstation on the Playstation support forum.

### PlayStation headquarters
See the location of the Playstation headquarters on a map.

### Reach a real person on Playstation via phone, live chat, social network
* Be sure to try several options when contacting customer support. If the live customer service agent isn't available by phone, try live chat as a shortcut. Frequent direct messaging via the Playstation Facebook account or Playstation Twitter account can get you a faster customer representative and sometimes even 24/7 so give it a try also.
* If you want to make a complaint or submit positive feedback, you can leave your comment or complaint on an Instagram or Youtube post and in many cases the business will respond. For your convenience, all of these customer service contact options for Playstation are provided above.

## What to do if the Playstation contact number does not work?
It is typical for customer service menu options to change over time. Customer support options and even contact numbers can be removed and added. If you are having trouble getting a real person at Playstation customer service with the instructions above, please leave a comment in the comments section below and we will improve this guide. We constantly monitor customer support contact numbers, emails and chats to ensure that PlayStation | How to talk to a live person on PlayStation are the most accurate.

If you have successfully contacted a live customer service agent on Playstation, please leave your instructions in the comments section below so everyone can use it.