# Cash App Customer Service Contacts

Cash App is a mobile phone app developed by Square. The mobile app lets users transfer money to one another.

# How to reach a person at Cash App

# Main: [phone]
# [e-mail]
# cash.app

Here’s a comprehensive overview of Cash App customer service contacts, support methods, security tips, and what to expect when you reach out (U.S.-based):
# 1. Official Support Methods
a) In‑App Support (Recommended)

Open the Cash App on your mobile device.

Tap your profile icon, then go to Support.

Select “Something Else” (if your issue isn’t listed).

Tap Contact Support or Start a Chat to open a secure message thread with Cash App support.

This method is preferred because it confirms your identity and is less likely to be spoofed.

# b) Phone Support

The primary customer service number often cited is 1‑800‑969‑1940 (U.S.)

However, the phone line is not 24/7. Many sources state that live support via phone is available roughly from 8:00 a.m. to 9:30 p.m. ET or similar windows.
Complaints Board

Outside those hours, the phone line may route you to voicemail, automated prompts, or prompt you to use in‑app support.

Be cautious of third‑party sites claiming alternate Cash App support numbers—many are scams.

# c) Email & Written Correspondence

General support email: [e-mail]

Other emails sometimes listed include [e-mail]
or [e-mail]

Complaints Board

For formal complaints or mailed documents, use their corporate address:

Cash App / Square
1455 Market Street, Suite 600
San Francisco, CA 94103
Complaints Board

Some sources also list an alternative address:

# d) Social Media & Public Channels

Twitter / X: @CashApp & @CashSupport

Instagram: @CashApp

Facebook: Page under “SquareCash”
Complaints Board

# Straight Fire Money

TikTok, Twitch, Reddit: Cash App has presence on these platforms (Reddit username: u/CashAppAndi)
Elliott Report

These channels are best for status updates or general questions—not for sharing private account info.

# 2. What to Have Ready Before Contacting Support

When reaching out, gather the following to help the process go smoother:

Item Why It Helps
$Cashtag (your Cash App username) Identifies your account quickly
Registered email or phone number Used for verification
Exact date & amount of the transaction Key for tracing disputed payments
Recipient’s info (if applicable) To confirm the transaction path
Any error messages or screenshots Helps support see exactly what you're seeing
Device type / OS version Sometimes issues are device-specific

Do not provide your full debit card number, PIN, or sign-in codes when prompted outside the official support flow. Cash App will never ask for this.
Straight Fire Money

# 3. Common Issues & How Support May Help
• Missing or delayed payments

Support can trace your money, confirm whether it was delivered or lost, and attempt reversal or refund if possible.

# • Unauthorized transactions / fraud

If someone made transactions you didn’t authorize, report immediately through the app. Cash App may investigate and assist.

# • Cash Card issues

If your Cash Card is lost, stolen, or not working, support can disable it and issue a replacement.

# • Account verification or limits

You may need to verify your identity for higher transaction volumes or to unlock certain features (e.g. sending larger amounts, investing).

• Technical glitches or app errors

Support can guide you through reinstalling, updating, or checking compatibility.

# 4. Tips to Avoid Scams & Fake Support

Start support requests only from within the Cash App (so support knows it’s really you).

Ignore unsolicited calls or messages claiming to be Cash App support and asking for money, gift cards, or personal credentials. Such calls are frequently scams.

Be extra wary of “support” numbers found via general web searches—many are fake.

Always double-check the contact method (via official site or in-app) before sharing sensitive info.

Monitor for phishing signs like urgency, spelling errors, or requests for nonstandard verification.