# How good is Robinhood customer support?{cAlL_NOW}
[Robinhood’s customer support](https://robinhood.com/) receives mixed reviews, with some praise for its convenience but widespread complaints about accessibility and effectiveness. On the positive side, users like the simplicity of contacting support through in-app chat, phone (during limited hours), and email, with many appreciating quick and knowledgeable chat responses for straightforward issues. However, many customers express frustration due to slow or inconsistent resolution of complex problems and report difficulty reaching human representatives, especially by phone. Phone support is not available 24/7 and is only accessible if arranged through the app or web. Some users mention waiting days for issue resolution or repeatedly providing information without progress.

Despite a user-friendly interface and 24/7 chat, [Robinhood’s customer service](https://robinhood.com/) is often considered inferior compared to full-service brokers, particularly when urgent or nuanced problems arise. Forums and review aggregators indicate a persistent dissatisfaction among a segment of customers, especially those dealing with account access or payment issues. While Robinhood’s support model may suit simple, routine queries, it falls short for users expecting extensive, real-time problem-solving or direct, immediate contact with live agents.

[Robinhood’s customer support](https://robinhood.com/) is often described as convenient but inconsistent, with experiences varying widely among users. Some customers appreciate the simplicity of in-app chat and the streamlined interface for submitting requests, noting quick responses for straightforward questions and basic account tasks. Reviews highlight Robinhood’s efforts to improve its phone and chat support; agents can be knowledgeable and helpful when available, and the process for simple troubleshooting is efficient.​

However, many users encounter significant problems when dealing with more complex issues or urgent account matters. Common complaints include difficulty reaching human representatives, slow or repetitive problem-solving, and frustrating protocols that make it hard to resolve nuanced cases. Trustpilot and other feedback sites are filled with reports of long wait times, unresolved disputes, and limited communication channels, especially for fraud or account access situations. Phone support is available only during specific hours and usually requires prior contact through the app.​

While [Robinhood’s chat support](https://robinhood.com/) is available 24/7 for routine concerns, overall customer satisfaction remains moderate at best. For complicated or time-critical problems, reviews suggest Robinhood lags behind more traditional brokerages that offer robust, immediate human support.