# How To Contact TurboTax Help Desk Center Person
## How do I contact TurboTax Help Center?

To contact a live person at TurboTax Help Desk, call **844-957-4912**. Alternatively, visit the TurboTax Support Center to start a live chat or request a callback for direct assistance.

**If you are using TurboTax Online:**

* Sign in to your TurboTax account (if you are not already signed in)
* Once you're in, type Contact Us in the search bar
* Select the Contact Us button from the results
* Select the pencil icon to enter your question and select Let's Talk
* Now choose between:
* Post your question in our community of experts (Post a question)
* Talking one-on-one with a live TurboTax Expert or CPA (Get a call back)
* Free Edition (no PLUS): This is not covered so when you select Talk to a Specialist, you will be asked to add PLUS benefits first

**If you are using the TurboTax CD/Download software or are unable to sign in to your TurboTax account:**

* Go here to contact us
* Ask your question, select Continue and follow the instructions
* We are open 7 days a week from 5:00 a.m. to 5:00 p.m. m. to 9:00 p.m. m. (Pacific Time) by the April 18 submission deadline.

## How do I talk to a real person on Turbo Tax, do I need a number?

* Well, first you'll need to click this link https://support.turbotax.intuit.com/contact/ to go to our Contact Us page.
* Select your product (CD/Mac Download or CD/Windows Download), your edition (Basic, Deluxe, etc.), ask your question, and then select Continue.
* On the next screen, enter your contact information, then select Get phone number.
* The above is the best and most efficient way to connect with the right person so you can get the help you need. But if you still need help, you can contact us at [phone].

**For more information, click the link.**

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

## How do I update my TurboTax account information?
Follow these steps to update your TurboTax account email, phone number, mailing address, or password:

* Sign in to your Intuit account
* To update your user ID, password, email address, or phone number, select Sign in & security
* To update your name, date of birth, address, or occupation, select Personal Information
* To update your TurboTax Advantage account, see these instructions.

## Why do people call TurboTax customer support?
**People contact TurboTax for a range of reasons, including:**

* Request, change or cancel services
* Help determine the tax preparation package that makes the most sense for an individual, couple or business's needs
* Questions about the status of filing a tax return
* Technical support requests
* Invoice inquiries
* Help with hacking or identity theft issues
* Referrals to tax professionals who may be able to assist with tax filing

### Best Practices for Contacting TurboTax Customer Service

There are several things you can do to help ensure that your call to TurboTax is dealt with quickly and professionally:

* Before calling, make sure you have Before calling, make sure you have collected the relevant documents. This may include prior year's tax returns, W-2s and other tax forms, billing statements, order confirmation emails, and any prior communications between you and TurboTax regarding your concerns.
* If you're asking for technical support, have your device or computer handy so you can troubleshoot with the agent.
* Have some way of taking notes during your call. Contact notes can be very helpful if you have to speak to more than one person or need to escalate your case.
### How do consumers feel about contacting TurboTax Customer Service?
Research indicates that there are no patterns of complaints regarding TurboTax's online customer service. This indicates that customers are generally satisfied with the level of support they have received.

## What kind of problems can a TurboTax customer service representative solve?
TurboTax customer service representatives can solve most customer issues, including providing troubleshooting and technical support, helping customers choose the type of tax return package that best suits their financial situation, billing issues, checking the status of a submitted tax return and helping with things like compromised accounts. or suspicion of identity theft.

## What cannot be resolved by calling TurboTax Customer Service?
TurboTax customer service representatives are not tax or legal professionals and cannot provide advice on tax matters. They cannot mediate between you and the IRS or state tax authorities. They have no control over your tax return once it is submitted to the IRS and they cannot speed up the refund process.

If your computer or device is not compatible with TurboTax, the customer service agent may be able to suggest an alternative solution, but cannot be responsible for solving the problem entirely with third-party products. You may need to contact the manufacturer or use a different device with TurboTax products.

If you work with a tax professional through TurboTax, you will likely need to work with that person regarding the issues you have with their advice. Customer service representatives are not in a position to dispute the advice given by a tax professional.

## What should you do if you have an unsuccessful call with TurboTax?

If you leave the phone with TurboTax and feel as though your questions haven't been answered or your problems haven't been resolved, don't give up. You still have options.

* First, review the notes you took during your call. If you don't take notes, jot down what you remember from your conversation. You may be able to identify areas of miscommunication or misunderstanding that caused your call to derail.
* After that, reconnect to TurboTax. Politely explain how your first call went awry and that you'd like a solution. Keep in mind that customer service representatives have different levels of experience and training and that agent may be better able to understand your concerns and address your situation.
* If the second call does not solve the problem, try calling another way. One option is to request support through TurboTax's online form. Another option is to communicate via social media: specialists are available to respond to your direct messages. Either way, you will have the advantage of a text history of your conversation.
* Another option is to try the TurboTax online forum. Experienced users of the software are on this forum and are available to make suggestions on using the software and resolving any problems you may encounter.

## How do I connect with a tax expert on TurboTax Live?

While preparing your taxes on TurboTax Live, you can quickly connect with one of our accredited tax experts:

* Select the live help floating button
* Select Connect with live help at the top of the chat window
* Enter your question or subject area and select Continue
* Select your preferred method of connecting with a tax expert
* The process is a little different if you use the TurboTax mobile app. We have instructions on how to connect with a tax expert in the app.